Experience

Envoy Textiles

• Bangladesh
• Retail Apparel and Fashion
• 1 - 100 Employee

• Information Technology Executive

  • Oct 2021 - Present

  Hello! I am an experienced and dedicated IT Support Specialist with a passion for ensuring the smooth functioning of technology infrastructure and providing top-notch technical assistance. I take pride in delivering efficient solutions and maintaining a secure IT environment. **Skills and Expertise:** - IT Support and Troubleshooting - Software Installation and Configuration - Office 365 License Management - Sophos Security Portal and Firewall Management - Network Administration - Active Directory Management - Vendor Management - IT Product Research and Evaluation - Data Center Inspection - Network Inspection **Job Description:** As an IT Support Specialist, I am committed to delivering comprehensive IT services to optimize technology operations and enhance user experiences. My diverse skill set encompasses a wide range of IT-related tasks, enabling me to effectively manage various aspects of IT infrastructure. **Responsibilities:** - Provide timely and reliable IT support to end-users, resolving technical issues promptly. - Conduct software installations and configurations for optimal application performance. - Manage Office 365 licenses, ensuring proper allocation and maintenance of user access. - Oversee Sophos Security portal and Firewall Management to protect the network from security threats. - Administer network devices, troubleshoot connectivity issues, and optimize network performance. - Maintain and manage Active Directory, ensuring smooth user management and access control. - Establish and maintain productive relationships with vendors for timely procurement and support. - Conduct in-depth research to identify and recommend suitable IT products and solutions. - Perform data center inspections to ensure hardware integrity and efficient data storage. - Conduct regular network inspections to detect vulnerabilities and maintain a secure network environment. -Collaborate with cross-functional teams to support IT-related projects and initiatives. Show less