Experience

RI International

• United States
• Mental Health Care
• 1 - 100 Employee

• Report Writer

  • Jul 2021 - Sep 2021

  Arizona, United States My roles included creating custom reports based on patient data collected from myAvatar EHR systems and using SAP Crystal Reporting as a tool for visualization purposes. I wrote complex queries using SQL and SQL server to generate reports based on client requests through the JIRA ticketing system Created project templates as a way to track and update reporting deadlines/page structures within Microsoft Excel Experienced with data visualization techniques, pivot tables, and tracking… Show more My roles included creating custom reports based on patient data collected from myAvatar EHR systems and using SAP Crystal Reporting as a tool for visualization purposes. I wrote complex queries using SQL and SQL server to generate reports based on client requests through the JIRA ticketing system Created project templates as a way to track and update reporting deadlines/page structures within Microsoft Excel Experienced with data visualization techniques, pivot tables, and tracking SQL code using Microsoft Excel Created structure for monthly reporting process and maintained reporting schedule Assisted in creating a data dictionary to aide with the lack of RDBMS usage in our company to ensure efficiency and industry standard Show less



Symmetry Software

• United States
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Sep 2020 - Dec 2020

  Scottsdale, Arizona, United States My role included creating user guides and monthly release notes which pertained to software changes and bug fixes for the tax calculation software that the company developed and managing department projects within Microsoft Project. Analyzed completed Jira tickets and allocated information about bug fixes and software updates for release notes Researched state and federal tax and payroll requirements and cross referenced with information provided by our clients within a running data… Show more My role included creating user guides and monthly release notes which pertained to software changes and bug fixes for the tax calculation software that the company developed and managing department projects within Microsoft Project. Analyzed completed Jira tickets and allocated information about bug fixes and software updates for release notes Researched state and federal tax and payroll requirements and cross referenced with information provided by our clients within a running data table to ensure that all release notes included correct information Built templates within Microsoft word to allow for efficiency and consistency within all release notes Created project timeline within Microsoft Project and developed a project schedule which showed milestones for each release note development process Allocated time to schedule and create milestones for internal projects based on department availability and need. Implemented flowcharts and note diagrams using Microsoft Visio Show less



Western Window Systems

• United States
• Building Materials
• 100 - 200 Employee

• Programmer Analyst

  • Oct 2019 - Oct 2020

  Phoenix, Arizona Area Managed three projects regarding the development of a web based production platform that the company was migrating to. Developed and tested products within the company's in house production dashboard and was the lead development manager in creating the new products which were to be showcased on the new production platform. Managed project timelines for each phase of the development platform from organizing meetings, project schedules, and status reports. Used agile methodology to… Show more Managed three projects regarding the development of a web based production platform that the company was migrating to. Developed and tested products within the company's in house production dashboard and was the lead development manager in creating the new products which were to be showcased on the new production platform. Managed project timelines for each phase of the development platform from organizing meetings, project schedules, and status reports. Used agile methodology to structure projects within Microsoft Project and review contract verbiage for freelance employees Used ticketing system and completed 50 tickets per month in troubleshooting internal and external development bugs and issues. Created a data table for client feedback and documentation for commonly occurring issues to provide support for internal and external users. Show less



Endurance International Group

• United States
• IT Services and IT Consulting

• Server Specialist

  • Dec 2018 - Oct 2019

  Tempe, Arizona -repairing serverside issues related to customer's sites -working with PHP files and debugging WordPress sites and plugins -working on a UNIX environment -writing scripts using BASH to troubleshoot websites/edit user permissions -working with VPS and Dedicated servers for Small and Medium Enterprises

• Web Advisor

  • Sep 2018 - Dec 2018

  Tempe -Troubleshooting DNS records, 404/500/403 Errors, Database/File Management -Troubleshooting Wordpress websites and WordPress based themes and plugins -Business Consulting and directing clients to services that may be beneficial to their businesses -Running SSH command prompt to trouble shoot Email, configure desktop mail clients



ARCSmart Solutions

• United States
• 1 - 100 Employee

• Tech Support/Help Desk

  • Jun 2018 - Sep 2018

  Gilbert -Providing technical support for Small and Medium Enterprises -Remotely solving network problems -Troubleshooting internet connectivity issues -Solving billing disputes -troubleshooting HughesNet hardware



Maricopa Community Colleges

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Feb 2015 - Dec 2015

  Mesa, Arizona My duties included: -filing papers -taking phone calls -being the first point of contact between faculty and students -sending emails Other duties also included: -data entry -designing of department flyers -participating in department events (Hermanas, CTE@CGCC) -organizing department events