Experience

Dataville Research LLC

• Nigeria
• Research Services
• 100 - 200 Employee

• Development Research Fellow

  • Jun 2022 - Present



NIRSAL Connect

• Nigeria
• Financial Services
• 200 - 300 Employee

• Projects Field officer

  • Mar 2018 - Present

   Supervise and monitor NIRSAL projects within my assigned cluster  Build & manage relationship with clients and other stakeholders  Compile, summarize and enter data on project delivery, draft related status report and bring to attention of project management and implementation team  Mobilization & aggregation of farmer groups into NIRSAL eABP, FAM-SMART and IAPD programs  Coordinate the implementing of AVC development trainings, Farmers ToT and step-down trainings of farmer groups and other AVC stakeholders  Facilitate farm input disbursement and follow up on loan recovery  Agribusiness development  Generate required monitoring reports on State operations and issues  Supervise month end processing and reports Show less



Outsource Global

• Nigeria
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• • Aug 2017 - Feb 2018

  Supervise 4 operations supervisors, 9 Team leaders and 150 call center agentsEnsure all service levels for all areas of the domestic campaigns are metDetermine call center operational strategies by conducting needs assessments, performance reviews and capacity planning.Develops call center systems by developing customer interaction and voice response systemsMaintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programsAccomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Prepares call center performance reports by collecting, analyzing, and summarizing data and trendsMaintains professional and technical knowledge by tracking emerging trends in call center operations management Show less

• • Jun 2016 - Jul 2017

  To Manage the callcentres team of agentsQuality monitoring Circulate room periodically every day to listen to conversation and provide instructionStaffing and scheduling. Handle calls from customers who wish to speak to a supervisor for whatever reasonMonitor the number of calls agents handle each hour to ensure each agents is taking the required number of callsReview all call reportsMaintain call agents attendance recordMeet with management to report the progress of call agent teamTrain new call agents Show less



INTERNATIONAL CROPS RESEARCH INSTITUTE FOR THE SEMI-ARID TROPICS

• India
• 1 - 100 Employee

• Data Analyst (Intern)

  • Feb 2016 - May 2016

  Data Collection Data Analysis Groundnut and Sorghum Trial observation and Monitoring Data Collection Data Analysis Groundnut and Sorghum Trial observation and Monitoring



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Relations Officer

  • Mar 2014 - Feb 2016

  Resolve Customer complaints and queries Ensure customer satisfaction Resolve Customer complaints and queries Ensure customer satisfaction



Etisalat Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Experience Center Team lead/Retail Advisor

  • Aug 2011 - Dec 2013

   Responded to customer questions and requests in a prompt and efficient manner.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices  Supporting the store team to increase revenue streams and profit targets.  Daily, Weekly and Monthly Reporting.  Providing a friendly and helpful service to customers.  Maintaining high standards of presentation and cleanliness across the store.  Approaching customers that may require assistance if on the shop floor with their devices and computers.  Carrying out stock replenishment  Completed all cleaning, stocking and organizing tasks in assigned sales area.  Built relationships with customers to increase likelihood of repeat business. Show less



Etislat Nigeria

• Kano Callcentre

• Customer Care Executive I&II

  • Mar 2010 - Aug 2011

   Engaged with customers in a sincere and friendly manner online.  Managed a high-volume workload within a deadline-driven environment. Resolving an average of 550 inquiries /complaints in any given week and consistently met performance benchmarks in all areas (Quality, AHT, Schedule adherence)  Became the lead “go-to” person for new CCEs and particularly challenging calls in my team on devices and data services  Earned above 94% marks in my performance evaluations and intense customer focus including communication/call handling skills, listening skills, problem resolution and politeness, Telemarketing etc  Completed voluntary and compulsory customer service training to learn ways to enhance customer satisfaction and improve productivity. Show less



Federal Polytechnic Kaduna (NYSC)

• Kaduna - Nigeria

• Assistant Lecturer

  • Feb 2008 - Mar 2009

  Taught Regional Geography of Nigeria and Map Reading Supervised and Marked student exams Taught Regional Geography of Nigeria and Map Reading Supervised and Marked student exams



UNICEF/NYSC

• Kaduna State - Nigeria

• Peer Educators Trainer/Research Team

  • Feb 2008 - Feb 2009

   Trained over 70 peer educators about Adolescent Reproductive Health and life Building skills  Organized sensitization programs and quiz on HIV/AIDS for selected secondary schools, Kaduna Polytechnic Students, PPMC Staff, Air force base staff in Kaduna state  Organize 5 different HIV/AIDS awareness rallies in Kaduna North, Kaduna South, Zonkwa and Jema'a Local governments  Publish a rich Magazine on HIV/AIDS related issues under the Nigerian Corp Member HIV/AIDs awareness Campaign Club (NICAAC)  Participated in a research works carried out in Kaduna state  Participated in the Mapping of High risk youth  Trained over 70 peer educators about Adolescent Reproductive Health and life Building skills  Organized sensitization programs and quiz on HIV/AIDS for selected secondary schools, Kaduna Polytechnic Students, PPMC Staff, Air force base staff in Kaduna state  Organize 5 different HIV/AIDS awareness rallies in Kaduna North, Kaduna South, Zonkwa and Jema'a Local governments  Publish a rich Magazine on HIV/AIDS related issues under the Nigerian Corp Member HIV/AIDs awareness Campaign Club (NICAAC)  Participated in a research works carried out in Kaduna state  Participated in the Mapping of High risk youth HOTSPOT in Kaduna state in Kaduna state Show less