Experience

NeedHelp

• Book and Periodical Publishing

• Regional manager BEnl/NL - Independent Worker

  • Sep 2020 - Present

  Setting up the business in BEnl andNL. The services I offer vary between B2B2C customer relations, service & sales,assistance in B2B prospecting, business relations & building the pool of supply oftradespeople, claim handling, some data reporting/presentations, andtranslations. The list is non-exhaustive.

• Telephone assistant/Customer Service Agent Belgium

  • Feb 2020 - Aug 2020

  - Treatment of IKEA store clients' demands for service by phone, ticket service, and webtool



Voyage Privé

• France
• Travel Arrangements
• 500 - 600 Employee

• Content Editor BE & NL - Independent Worker

  • Jan 2019 - Jun 2021

  [03/2020 - 02/2021 - was on hold due to covid] - Responsible for the consistency and relevance of the offers - Check prices, stock, airports, and text - Place products online in an attractive and competitive way - Contribute to the creation and sending of newsletters [03/2020 - 02/2021 - was on hold due to covid] - Responsible for the consistency and relevance of the offers - Check prices, stock, airports, and text - Place products online in an attractive and competitive way - Contribute to the creation and sending of newsletters



Evaneos

• France
• Travel Arrangements
• 100 - 200 Employee

• Data Entry Assistant - NL - Independent Worker

  • Dec 2019 - Mar 2020

  [03/2020 - on hold due to covid] [03/2020 - on hold due to covid]



Sarenza

• France
• Retail
• 100 - 200 Employee

• Customer Service Representative BE & NL

  • Sep 2016 - Dec 2018

  - Answering phone calls and e-mails from Dutch clients and prospects - Solve customers' problems by providing them with the most suitable answer - Fill in customer files - Ensure excellent quality of service - Bring ideas for continuous improvement to increase customer satisfaction - Answering phone calls and e-mails from Dutch clients and prospects - Solve customers' problems by providing them with the most suitable answer - Fill in customer files - Ensure excellent quality of service - Bring ideas for continuous improvement to increase customer satisfaction



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Associate DC Administration at the European Distribution Centre

  • Jan 2015 - Aug 2016

  - Daily administration in- and outbound warehouse - Outbound transport planning - Contact person for outbound transporter company - Contact person for all European stores for assistance with matters such as deliveries, stock, supplies and other issues - Assistance for inbound transport planning and inbound traffic - Daily administration in- and outbound warehouse - Outbound transport planning - Contact person for outbound transporter company - Contact person for all European stores for assistance with matters such as deliveries, stock, supplies and other issues - Assistance for inbound transport planning and inbound traffic



ANWB

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Administrative Assistant Vehicle Assistance Claim

  • Jul 2013 - Sep 2013

  Multiple telephone lines, critical thinking, problem solving Multiple telephone lines, critical thinking, problem solving



America Today

• Netherlands
• Apparel & Fashion
• 100 - 200 Employee

• Store associate and back-up store assistant at a fashion retail shop

  • Jul 2009 - Mar 2011

  Customer service, generating sales, interpersonal skills, cashier balancing, visual merchandise, inventory, planning Customer service, generating sales, interpersonal skills, cashier balancing, visual merchandise, inventory, planning



Tempo-Team

• Netherlands
• Staffing and Recruiting
• 700 & Above Employee

• Trainee Recruiter

  • Feb 2009 - Jun 2009

  Research internship: Study on customer satisfaction Research, recruitment, communication Research internship: Study on customer satisfaction Research, recruitment, communication



Coolcat

• Netherlands
• Apparel & Fashion
• 100 - 200 Employee

• Store Associate

  • Oct 2007 - Nov 2008

  Customer service, generating sales, interpersonal skills, cashier experience Customer service, generating sales, interpersonal skills, cashier experience