Experience

Onfolk

• United Kingdom
• Financial Services
• 1 - 100 Employee

• COO

  • Mar 2021 - 2 years 10 months

  Vaporising payroll admin for growing teams 🪄


Y Combinator
• Venture Capital and Private Equity Principals
• 1 - 100 Employee
• S21

  • Jun 2021 - Sep 2021


Monzo Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Backend Engineer - Growth (Monzo Plus and Monzo Premium)

  • Aug 2020 - Mar 2021

  - Building the upgrade flow between Plus and Premium - Launching Monzo Premium - Working on connected accounts (powered by Open Banking)

• Backend Engineer - Financial Crime

  • Jan 2020 - Aug 2020

  London, United Kingdom - Built a system for automating the process for exiting customers based on National Crime Agency reports - Proposed and implemented alerting and monitoring for the system (using Prometheus and Grafana) - Worked on a long-term project involving Monzo's banking ledger to do with banning accounts

• Full-Stack Engineer - Customer Operations

  • Jul 2018 - Jan 2020

  London, United Kingdom - Building our customer support system from scratch ("Monzo chat") - Automating manual processes in operations to save costs. Building tools to boost customer support agents' productivity. - Joined the on-call rota, helped with interviews, onboarded 3 engineers. - Led an engineering effort to tackle a backlog of 7,000 customer support queries in a week (see https://monzo.com/blog/2018/12/17/customer-support) - Creator of https://monzo.bingo/ 🐕

• Technical Specialist

  • Oct 2017 - Jul 2018

  London, United Kingdom - Led a team of 6. Interfaced between engineers and customer support. Automated our workload from needing 6 FTEs to 1 FTE, despite Monzo's customer base 3x-ing. - Scaled my own role to the point where it wasn't needed. Moved into engineering full-time.



Comsec International Ltd

• United Kingdom

• Software Engineer

  • Jun 2017 - Sep 2017

  London, United Kingdom



Makers Academy

• Brazil
• Professional Training and Coaching

• Software Engineer in Training

  • Mar 2017 - Jun 2017

  London, United Kingdom Intensive coding bootcamp



Various

• Financial Services
• 1 - 100 Employee

• Article Writer and Copywriter

  • Jun 2015 - Feb 2017

  London, United Kingdom Music journalism and copywriting (Canvas, Music Is My Sanctuary, CAFIN, King Bloom)



Ecostorm

• United Kingdom

• Investigative Journalist

  • Aug 2015 - Aug 2016

  Brighton, United Kingdom Researching supply chains and undercover field work around Europe. Worked with hidden cameras and sensitive information. Often in intense situations, always to extremely tight deadlines.



University College London

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Research Assistant

  • Jun 2014 - Sep 2014

  London, United Kingdom Running experiments in the Clinical Psychopharmacology Unit. In working on a sensitive subject area ( illegal drug use) respect for confidentiality was vital.



Pal Ewam Namgyal Monastic School

• Teacher

  • Jun 2013 - Aug 2013

  Pokhara, Nepal Taught English and Mathematics in a monastic school to children aged 4-17


Waterstones
• United Kingdom
• Retail
• 700 & Above Employee
• Bookseller

  • Jan 2008 - Aug 2010