Manager

• Jun 2016 - Present

Sales and Application Engineer

• May 2013 - Nov 2015

• Collaborated with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. • Sold products requiring extensive technical expertise and support for installation and use, such as Pumps, Boilers, Valves, HVAC equipment …. . etc • Wrote technical documentation for products. • Prepared and delivered technical presentations that explain products or services to customers and prospective customers. • Prepared sales or service contracts for products or services. • Visited prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages. • Researched and identified potential customers for products or services. • Provided technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment. • Recommended improved materials or machinery to customers, documenting how such changes will lower costs or increase production. • Developed sales plans to introduce products in new markets. • Diagnosed problems with installed equipment and sent report to the sales team to avoid repeat the same problem. • Maintained sales forecasting reports. • Stayed in contact with customers to ensure that their needs were still being met and to provide them with new product information. Show less

Training Department Manager / lectures

• 2011 - 2013

• Designed, organized and prepared orientation and training programs for employees or customers. • Prepared budget reports (cost report) for each training according to the student number and the courses requirements. • Scheduled classes based on availability of classrooms, equipment, or instructors. • Selected and assigned instructors to conduct training. • Analyzed training needs to develop new training programs or modify and improve existing programs. • Reviewed and evaluated training and apprenticeship programs for compliance with government standards. • Prepared and delivered lectures to employees about computer hardware and office program. Show less

Accounting Clerk

• 2007 - 2011

• Collected and recorded deposits and fees, receipts, vouchers and using computers • Processed paperwork for new employees and entered employee information into the payroll system. • Completed time sheets showing employees' arrival and departure times and prepare payroll checks. • Created, maintained, and entered information into databases. • Collected and recorded deposits and fees, receipts, vouchers and using computers • Processed paperwork for new employees and entered employee information into the payroll system. • Completed time sheets showing employees' arrival and departure times and prepare payroll checks. • Created, maintained, and entered information into databases.

Secretaries and Administrative Assistants

• Jun 2004 - Jun 2007

• Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. • Processed and prepared documents, such as business or government forms and expense reports. • Performed inventory and ordered materials, supplies, and services. • Scheduled and confirmed appointments for clients, customers, or supervisors. • Conducted searches to find needed information, using such sources as the Internet. • Composed, typed, and distributed meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports • Trained and assisted staff with computer usage. • Operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers. Show less

Accounting and Corresponding / Marketing and sales

• 2002 - 2004

• Obtained credit information about prospective customers. • Prepared tenders, sales contracts and order forms. • Negotiated details of contracts and payments. • Recorded and made chart for items shows the price change. • Resolved customer complaints regarding sales and service. • Checked stock levels and reorder merchandise as market needed. • Assembled and installed products and equipment. • Bought products from manufacturers or brokerage firms and distributed them to wholesale and retail clients. • Researched and recorded any new product and make presentation to our staff Show less

* Secretarial and office management

• 2000 - 2001