Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Jun 2022 - Present



HubSpot

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2021 - Mar 2022

  • Responsible for working directly with HubSpot customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. • Delivering a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how the HubSpot CRM works. • Partnering with customers to effectively resolve issues through phone, live chat, and email, adapting to fluctuations in the volume of incoming inquiries. • Partnering with our product and engineering experts to identify and diagnose issues and to fix and improve the product experience for our customers • Serve as a role model and trusted advisor on the team showcasing ownership of complex and sensitive issues • Building a positive and nurturing environment of diversity, belonging and inclusion by working closely with my team to consistently work on maintaining and improving culture within the organisation Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Account Executive @Facebook

  • Feb 2021 - Sep 2021

  •Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone• Manage a portfolio of SMB clients with responsibility for growing revenue• Demonstrate the value of SMB advertising solutions• Provide pre and post-sales support for all self-service products• Take responsibility for helping SMB clients drive results via their marketingcampaigns through consultation, education, and support• Provide vital product insights and feedback from customers to engineering. Show less

• Technical Support Specialist @Facebook

  • Jul 2019 - Feb 2021

  · Spend the majority of My day interacting with advertiser by phone, email. Chat· Connect with advertiser to discuss their needs and how products can help them start, run and grow their business· Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers’ issues· Analyse trends in customer issues and suggest improvements to processes, policies, and products· Identify and draft improvements to online help content and internal documentation· Work cross functionally with other teams and functions across regions to improve product, policies and procedures Show less



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Jun 2018 - Jul 2019

  As a team member my responsibility was to ensuring the safety and security of the aircraft and the passenger, also maintaining the highest standards of quality and cleanliness at all times. · Customer service · Built communication skills · Multi-tasking · Working under pressure · Cash handling · Handled customer complaints · Working in a Team · Promoting Ryanair cards or special offers · Ensuring aircraft levels are well maintained in highest standers. As a team member my responsibility was to ensuring the safety and security of the aircraft and the passenger, also maintaining the highest standards of quality and cleanliness at all times. · Customer service · Built communication skills · Multi-tasking · Working under pressure · Cash handling · Handled customer complaints · Working in a Team · Promoting Ryanair cards or special offers · Ensuring aircraft levels are well maintained in highest standers.



KFC

• United States
• Restaurants
• 700 & Above Employee

• Team Lead

  • Oct 2016 - Dec 2017

  As a team Leader my responsibility is ensuring the security of our people, cash, premises and stock whilst also leading my team to follow our company food safety procedures, A maintaining the highest standards of quality and cleanliness at all times. · Customer service · Built communication skills · Multi-tasking · Working under pressure · Cash handling · Handled customer complaints · works on a till · Storage products · Working in a Team · Promoting store cards or special offers · Ensuring stock levels are well maintained Show less



Special Olympics Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Data protection, input data and Marketing

  • Mar 2016 - Jul 2016

  I was doing internship with them for 2 months got to learn many thinks for an example Protect All the Data That came into the system and input new Identities into the system. Also I have experience of filing and customer relations over the telephone and Promoting Special Olympics Ireland. • Event organising • Building customer relationship over telephone • Working with new System and software • Dealing with lots filing • Working with media I was doing internship with them for 2 months got to learn many thinks for an example Protect All the Data That came into the system and input new Identities into the system. Also I have experience of filing and customer relations over the telephone and Promoting Special Olympics Ireland. • Event organising • Building customer relationship over telephone • Working with new System and software • Dealing with lots filing • Working with media



Shanai Indian Restaurant

• Dublin 18

• Waiter

  • Jul 2014 - Aug 2015

  Serve customers. Skills in serving food to guests and patrons. Comfortable in giving detailed explanations to guests about cusinie. Serve customers. Skills in serving food to guests and patrons. Comfortable in giving detailed explanations to guests about cusinie.



Ruposhe Indian restaurant

• Dublin 7

• Waiter

  • May 2014 - Dec 2014

  Serve customers. Skills in serving food to guests and patrons. Comfortable in giving detailed explanations to guests. Serve customers. Skills in serving food to guests and patrons. Comfortable in giving detailed explanations to guests.



Enable Ireland

• Ireland
• Civic and Social Organizations
• 300 - 400 Employee

• Labelling clothes and sale assistance

  • Feb 2013 - Jun 2013

  Labelling the clothes that came into the shop. I also was a sales assistant dealing with customers. • Labelling clothes • Sales assistant • Dealing with customers • Stocking Labelling the clothes that came into the shop. I also was a sales assistant dealing with customers. • Labelling clothes • Sales assistant • Dealing with customers • Stocking