Experience

IT Support London | Speedster IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Support Engineer

  • Dec 2022 - Present



The PC-Mac Support Company Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• First Line Support

  • Aug 2021 - Nov 2022

  1. Serve as the first point of contact for customers seeking technical assistance over the phone or email. 2. Follow-up and update customer status and information. 3. Determine the best solution based on the issue and details provided by customers. 4. Ability to diagnose and resolve basic technical issues. 5. Experience in Active Directory ( Creating profiles, changing passwords and adding users into security groups). 6. Experience in Microsoft Office ( Outlook, Word, Excel issues). 7. Updating self-help documents so customers/employees can try to fix problems themselves. 8. Assist other 1st line engineers and and monitor progress throughout the day. 9. Testing and fixing faulty equipment. 10.Experienced in Troubleshooting Windows 10 issues. 11. Experienced in Troubleshooting Adobe Creative Cloud. Show less



ClearSpace Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Filing Clerk

  • Aug 2020 - Sep 2022



EDM Group

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Filing Clerk

  • Jul 2016 - Jun 2019