Nayan Deka, PMP®
Sr. Project Manager (PMO) - APAC, Middle East & Africa at Skybox Security- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Assamese Native or bilingual proficiency
-
Bengali Native or bilingual proficiency
-
Hindi Limited working proficiency
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
Wipro Scrum Master Practitioner
Wipro LimitedSep, 2018- Nov, 2024 -
Wipro Scrum Master Foundation
Wipro LimitedAug, 2018- Nov, 2024 -
ITIL
-Feb, 2007- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteNov, 2020- Nov, 2024 -
NPSC (Nutanix Platform Sales Champion)
Nutanix -
NPSS (Nutanix Platform Sales Specialist)
Nutanix
Experience
-
Skybox Security
-
United States
-
Computer and Network Security
-
200 - 300 Employee
-
Sr. Project Manager (PMO) - APAC, Middle East & Africa
-
Dec 2018 - Present
Role Definition: Skybox Project Manager represent a facet of Skybox professional services engagement model, serving as the point of contact during solution delivery, the project manager ensures that all project activities are completed on time, and to the satisfaction of our customers. Key activities: - Plan, create and maintain project schedules utilizing industry best practices and the Skybox engagement methodology. - Schedule and facilitate sessions for planning, resourcing and executing project work between customer and internal Skybox resources. - Work closely with customer to provide insight on the schedule status and health of their engagement. - Provide status to internal Skybox stakeholders, including senior leadership, sales and our technical teams. - Work in coordination with the project management office to update internal systems with project health information and progress metrics. Show less
-
-
-
Wipro
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
Practice Manager - Software Defined Everything (SDx) at Wipro Ltd
-
Apr 2017 - Dec 2018
To build & manage Software Defined Data Center - Center of Excellence Lab , which is part of Emerging Practices of Wipro’s Cloud & Infrastructure Services Division.- Successful Implementation of software defined Data Center & DCiM tool in SDx CoE- Successfully built up reference architecture SDDC in CoE , achieved standard of power usage effectiveness (PUE) level in SDDC- Own competency development on SDx product support
-
-
Practice Manager , GIS - Wipro Technologies
-
Apr 2016 - Mar 2017
SPOC for IT Maintenance services design for Global marketInternational partner management Partner development in new GeographyInnovative & customized maintenance solution
-
-
Service Delivery Manager - Telecom
-
Aug 2012 - Mar 2016
Service delivery manager for key telecom account for IT infrastructure support of enterprise products like Cisco, Oracle, IBM, HP, Checkpoint, Juniper, Fortigate ,RSA, Red ware, EMC, Hitachi, Tandberg, Brocade , RHEL, McAfee, Symantec etc. , coverage PAN India.SPOC for service delivery for one of international base telecom client in Myanmar.SPOC for service delivery for one of key telecom client for IT security product installed in Singapore, Marseille, Los Angeles & London.Actively involved in profit and loss of service delivery execution of the time-bound deliverable . Show less
-
-
Program Manager
-
May 2011 - Jul 2012
Drives service readiness for major telecom account like Ericsson and NSN for IT support where SLA is verystringent for any locations of PAN India to ensure availability of technical resources, skill development,24x7x365 logistics facility to meet spare delivery TAT.
-
-
Program Manager
-
Apr 2009 - Apr 2011
Project implementation for key telecom client like ZTE, Huewei , Ericsson for BTS implementation and O&M support. Implementation coverage for AP, UP, Kerala, Karnataka, Tamilnadu, Kolkata & West Bengal telecom circle.
-
-
Regional Service Delivery Manager - Eastern Region
-
Dec 2006 - Mar 2009
Deliver on service commitments and participate in account plan/strategy Ensure SLA/OLA attainment as agreed in SOW Drive/manage crisis management Plans, facilitates & coordinates delivery improvement measures Monitors service-delivery performance with established governance Facilitates business continuity for the account during regional/ location outages Ensuring seamless communications between sending & receiving geo teams Participate in the change control board and/or change control process as required Owns client satisfaction for service delivery Understand client requirements, business opportunity identification, guidance, support and closure Own service quality for service provided by the delivery organization Device action plan based on CSAT report Ensure positive client satisfaction and client relationship is maintained for service deliveryPeople Management Provide leadership and direction to teamTimely reward & recognitionOne-on-One with Manager/EngineerDevelop and communicate performance baselineCareer mapping for team member Show less
-
-
Technical Account Manager
-
Jun 2005 - Nov 2006
Technical Account Manager for Reliance Telecom Ltd and Hindustan Paper Corporation Limited
-
-
Senior Engineer
-
Apr 2003 - May 2005
Senior Engineer for North-Eastern region for IT product implementation and post implementation support.
-
-
Channel Executive
-
Apr 2002 - Mar 2003
SPOC for support channel partner for North Eastern region. Key deliverable : Implementation support escalation point for Channel partner.
-
-
Customer Support Engineer
-
Sep 2000 - Mar 2002
Field support Engineer for North Eastern region. Deliverable : Implementation and post implementation support for IT products.
-
-
Education
-
Assam Engineering Institute
Electronics and Telecommunications, Electronics and Telecommunications
Community
