Experience

Liquid Intelligent Technologies South Africa

• South Africa
• Telecommunications
• 700 & Above Employee

• Offnet Manager

  • Jan 2022 - Present

  The role involves end-to-end management of Offnet Partners, Contractors and Cross Functional stakeholders within the Service Delivery and associated operations of the Offnet Department in the Technology function, including, but not limited to Offnet Onboarding and Contract Management, driving the Offnet Strategy, Offnet Partner Feasibility, RFP Responses, optimizing costs and increasing Revenue with an Optimal Partnership Model. The role includes accountability for Offnet Partner Performance Management for Service Delivery and Service Assurance with a Critical KPI to Improve MTTR and MTTI (Mean Time To Install) and for managing workflow and tracking SD implementation FSTs for installation, commissioning and First Turn Up of services Show less



BCX

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager Operations

  • Mar 2016 - Present

  To Managed and control the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client as well as initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes. Effectively Manage Client and Internal Device Monitoring Solution, ensure auto-logging of incidents and effective user reporting. Manage Transition and Deployment of new and existing services. Effectively manage the Change Cycle on all changes. Show less

• Network Manager

  • Sep 2008 - Present

  To provide services ensuring the availability and day-to-day operation, scheduling and technical support of the technical infrastructure/computer systems and peripherals for the clients environment. Effectively assist in investigating, diagnosing, and resolving problems. Ensure that all requests from users for assistance are handled timeously and effectively. Ensure that priority settings and escalation procedures are applied effectively within the team and ensure that all complaints are responsibly and professionally resolved Show less

• Category Manager

  • May 2018 - Oct 2023

  Telecoms and Networks • Define, monitor, and improve Key Performance Indicators for assigned category• Utilize planning methodology to forecast, plan for and manage in-bound supply • Conduct pricing negotiation with suppliers and initiate system updates for pricing and cost resets• Coordinate change management by communicating technical changes to suppliers and tracking phase-in/ phase-out inventory levels• Support category sourcing decision making (make/buy and supplier qualification/selection) • Contribute to standardization initiative by identifying and articulating new ideas that promote a best total-cost approach• Process purchase requisitions, issue/release purchase orders, initiate supplier expedites/defers, and resolve supply shortages• Gather information from suppliers to set up and maintain sourcing parameters business systems/applications Show less



Centricity

• Service Desk Manager

  • Apr 2004 - Mar 2006

  Ensure day to day effective running of the Helpdesk, Forecasting and Scheduling, Training, Coaching and Mentoring, Quality Control, Reporting.HEAT Administration, SQL Database maintenance, SLA maintenance (Reporting, Escalations, Monitoring and Maintaining), Budgeting and Sales Ensure day to day effective running of the Helpdesk, Forecasting and Scheduling, Training, Coaching and Mentoring, Quality Control, Reporting.HEAT Administration, SQL Database maintenance, SLA maintenance (Reporting, Escalations, Monitoring and Maintaining), Budgeting and Sales