Customer Success Manager

• Oct 2020 - Present

Customer Success Executive

• Sep 2019 - Sep 2020

Learning and Development Coordinator

• Jun 2018 - Aug 2019

My primary responsibility within this role included managing the co-ordination, planning and administration within the Learning & Organisational Development team. This involved:• managing the annual training schedule, arranging training across multiple offices and regions,• managing the diaries of our internal trainers, scheduling them in to deliver training as needed,• populating and distributing joining instructions and training schedules in a timely and accurate manner,• actioning any courses with low attendance in advance and work with the team to focus on bringing bookings up to avoid cancellation,• ensuring that all external learning requests are processed in a timely manner, • collecting and compiling reports for the Executive team on health and safety compliance and training attendance, • taking ownership of general office administration and managing the department inbox,• working with key stakeholders across the business to manage centralised L&D spend• delivering weekly inductions to new starters across the organisation• organising and facilitating leadership away days• providing expert support on the Learning Management System, as we prepared to migrate c. 1,500 staff to the system in July 2019.

Representation Coordinator

• Jul 2016 - Apr 2018

My primary responsibilities within this role included administering the union’s Academic Representation Network, comprising of over 500 student volunteers. This entailed developing a comprehensive training programme and conducting regular one to ones with every volunteer. Alongside this, I advised our sabbatical on wider Higher Education policy; writing policy briefings and researching policy implications. I have administered several projects within the union such as:• Organising the union’s annual student led teaching awards with a budget of £10k• Producing responses to annual surveys such as the NSS, PTES and PRES• Developing a tailormade training and personal development scheme for student volunteers.

President (Education and Campaigns)

• Jul 2015 - Jul 2016

I was elected to this position in March 2015 and started working in July of the same year. My main responsibilities included being responsible for the finances, strategy, staffing and representation of the Students' Union. The Students' Union is a £4 mil. turnover organisation which employs over 30 full time staff and 250 student staff; as President I chaired the union's Board of Trustees and worked alongside the Chief Executive, advising on the day to day running of the union, and also protect the long term financial health of the organisation. I also worked with the CEO to ensure that the Union adheres to financial, legal and reputational requirements as specified under charity law, this involved regular meetings with the CEO and other union staff, the scrutiny of operational and strategic plans, and advising on policy implementation. During my time as President, I led on the creation and development of the union's new four year strategic plan, and I also project-led the process of adapting a new constitution for the union. I also represented the voice of over 10000 students by sitting on various university committees, including acting as a governor by sitting on the governing body of the university; my role as President required working closely with stakeholders within the university's senior management to enhance the student experience. Alongside this, I also co-chaired meetings with the Principal. Aside from this, I also be represented the Union on a national level at NUS National Conference. I also represented students on any issues regarding their education. I have trained over 250 student course representatives as well as campaigning on issues that face students during their time at university.

Student Trustee

• Nov 2014 - Jun 2015

My responsibilities as a Student Trustee included making sure the Union adhered to financial, legal and reputational requirements as specified under charity law, this involved regular meetings with the CEO, Sabbatical officers and other union staff, the scrutiny of operational and strategic plans, and advising on policy implementation.