IT Support Specialist - Tier 3 (Senior Executive)

• Mar 2022 - Present

• Troubleshooting and resolving IT issues in a timely manner.• Communicating with coworkers to diagnose problems.• Installing and configuring hardware and software.• Talking coworkers through the process of fixing technical issues.• Prioritizing your workload to ensure the most critical issues are resolved first.• Documenting common support procedures that coworkers can follow.• Providing support remotely when necessary.

Information Technology Executive

• Nov 2019 - Feb 2022

• Diagnosing the PC hardware issues, application issues, networking and infrastructure issues• Troubleshooting PCs, laptops, and mobile devices• Managing and monitoring the backups in multiple locations• Liaising & conducting meetings with the external suppliers of IT services• Troubleshooting technical problems and implementing solutions• Purchasing of IT Equipment and licensed software for budgetary prices• Responsible for the fast and accurate troubleshooting of reported faults• Responsible for supporting Windows XP/Vista/Windows 7/8/8.1, Mac OS, MS Office 2007, 2010, 2013 and 2016, Windows Server, Active Directory Management, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations Show less

Information Technology Consultant

• Jan 2022 - Present

ELV Technical Officer

• Jul 2016 - Nov 2019

Responsible for site supervision-Ministry of Agriculture LK • Providing high-level technical support and advice for employees, customers or individuals in need of assistance. • Designing, developing and maintaining equipment to ensure effective and safe use. Good hands on experience of following ELV systems. • Closed circuit television system (CCTV) • Access control system • Public address system • Auditorium system • Security alarm system • Conference system • Master antenna television system (MATV) • Time & attendance system Works with Honeywell, Suprema and etc. Show less

Electronics Engineering Intern

• Sep 2015 - Mar 2016

• Learned how to use Electrical/Electronics measuring and testing instruments. • Participated in troubleshooting, repairing and servicing of Electrical/Electronics equipment. • Studied to read Electrical/Electronics diagrams and fault tracing by schematic drawings. • Proposed new technical methods for growing up efficiency of production. • Invented Electronic equipment for reduce workload of the staff. • Worked in team/ group work environment. • Actively participated on ISO50001, ISO14000 and 5S practices. Show less