Licensed Automotive Service Technician 310S

• May 2021 - Present

Apprentice Mechanic

• Jul 2020 - Jan 2021

Apprentice Mechanic

• Jun 2019 - Mar 2020

Apprentice Mechanic

• Aug 2018 - Jan 2019

Apprentice Mechanic

• Mar 2018 - Aug 2018

Apprentice Mechanic

• Apr 2017 - Dec 2017

Apprentice Mechanic

• Oct 2016 - Mar 2017

Billingual Roadside Assistance Service Representative

• Nov 2012 - Apr 2016

• Handle French and English calls from stranded motorists across Canada• Provide customer service and problem solving as required• Communicate with dispatch centers across Canada• Thrive in new and challenging environments• Organization of data into databases• Assist in the completion of data reports• Completion of various offline tasks

Application and Service Desk Support

• Oct 2013 - Nov 2014

• Administer and ensure usage of help desk software according to policy and procedures.• Provide technical assistance and support for issues related to business applications.• Escalate and monitor any incidents and system disruptions while adhering to the Service Level Agreement.• Define test plans, identify test scenarios and design test cases for User Accepted Testing (UAT) as well as conducting the testing.• Creation of business cases for various projects.• Assist in various projects with various departments such as Business Development and Quality Assurance.• Assist with the planning, development and implementation of new systems and applications such as CRM systems, Phone systems and Ticket Portal systems.• Assist Executive team with ad-hoc requests as required.• Manage client records in the database.• Compile various data reports and send them to clients on a daily, weekly and monthly basis.• Installation of Hardware and Software as needed.• Engage, communicate and work with 3rd party vendors based on business needs. Show less

Apprentice Mechanic

• Oct 2015 - Feb 2016

• Assist head techs with various jobs. • Perform oil changes, brake services, tire swaps etc. • Assist in the finding and diagnosing of problems. • Accessory installation • General shop maintenance. • Assist with other duties as assigned • Assist head techs with various jobs. • Perform oil changes, brake services, tire swaps etc. • Assist in the finding and diagnosing of problems. • Accessory installation • General shop maintenance. • Assist with other duties as assigned

Apprentice Mechanic

• Aug 2015 - Sep 2015

• Assist head techs with various jobs. • Perform oil changes, brake services, tire swaps etc. • Assist in the finding and diagnosing of problems. • Accessory installation • General shop maintenance. • Assist with other duties as assigned • Assist head techs with various jobs. • Perform oil changes, brake services, tire swaps etc. • Assist in the finding and diagnosing of problems. • Accessory installation • General shop maintenance. • Assist with other duties as assigned

Product Process Specialist

• Oct 2011 - Nov 2012

• Follow weekly merchandising kit instructions, merchandise designated areas including confirming products are put on the sales floor properly and in a timely manner. • Support product integrity by processing products in timely and organized manner, up-stocking and down-stocking products on the floor shelves according to company standards, stock and process media shipments, and complete ad set changes and signage. • Responsible to receiving and shipping store merchandise including removing merchandise from truck, compare against packing lists, and applying security tags to the product and moving it to the sales floor or warehouse storage. • Communicating with customers effectively as well as proficiently with a positive and genuine tone. • Enter data into computer systems to maintain proper stock levels. Show less