Billing Data Specialist

• Aug 2022 - Present

Data Analyst

• May 2022 - Present

✅ Conducted data quality and completeness assessment for a complex set of data including data cleansing, analysing and modelling, which resulted in improving the data accuracy by 20%. ✅ Facilitated stakeholder sessions to identify business requirements and defined clear product road maps, functional specifications and user stories. ✅ Developed analytical solutions using Power BI with bespoke integrations with Salesforce and Alumni Software, simplifying workflows and improving the overall operational efficiency. ✅ Developed visual dashboards using Power BI to showcase business insights on course effectiveness, student engagement and marketing ROI which helped to improve strategic decision-making. ✅ Performed comprehensive testing including unit, integration, regression and user acceptance testing (UAT) to ensure the data models and applications align with the scope and user requirements. Show less

Business Analyst

• Mar 2017 - Dec 2018

✅ Conducted As Is To Be process mapping and translated new business requirements into comprehensive project briefs, class diagrams, UML diagrams and user stories. ✅ Utilised a variety of tools and Software including Power BI and Advanced Microsoft Excel to automate reporting, which resulted in saving 2 hours daily for the team. ✅ Attended agile ceremonies including daily standups, sprint reviews and sprint retrospectives whilst developing a risk and dependency register, to improve transparency between business and IT teams. ✅ Analysed business requirements through various techniques including requirements discovery workshops and interviews with various stakeholders and mapped them into actionable user stories and functional specifications. ✅ Analyse historical data, customer behaviour, competitor and industry trends and recommend processes and solutions that improved market share and ROI. Show less

Software Developer

• Jun 2016 - Jul 2017

✅ Developed key modifications and new integrations in the supply chain management system using ASP.Net and SQL which helped to reduce operational costs by 10% and improved overall efficiency. ✅ Performed ETL (Extract, Transform, Load) using SQL to integrate various data sources and transformed them into analysis-ready form. This helped to improve reporting capability and reduced processing time by 25%. ✅ Delivered multiple change requests, application upgrades and customised API developments using REST APIs, which improved automation and overall workflow efficiency. ✅ Developed test cases and test scenarios for unit, integration, regression and user acceptance testing whilst collaborating with the QA engineers to implement automation. ✅ Analysed the existing code and introduced coding standards and revisions, enhancing scalability and reliability. Show less