Experience

Ozonetel Communications

• United States
• Telecommunications
• 200 - 300 Employee

• Product Evangelist

  • Jun 2022 - Present



Info Edge India Ltd

• Technology, Information and Internet
• 700 & Above Employee

• Deputy Manager

  • Oct 2018 - Jun 2022

   To be involved in the entire lifecycle of a customers' engagement with Naukri Cloud products - right from post-sale of the product until the final adoption and its continuous usage.  Understanding clients' current recruitment workflows, understanding their pain points in the current/previous processes employed internally and using Cloud solutions of Naukri to solve client’s problems.  Capture their feedback on the product, resolve queries and issues provide ongoing support and help in complete adoption of the product.  To own the entire post-sale responsibility and customer experience for the Cloud products of Naukri.  To closely partner and collaborate with teams in branch offices. Learn & understand the customer profile deeply from the account manager & SPOCs. Visit client offices for in-premise demos in coordination with Account Managers / SPOCs and be the single point of contact for all coordination required from the remote/regional teams.  To interact with different stakeholders in the Client organization, stakeholders are varied and will include senior management like CHROs or Company Owners, recruiters, Team leads, and even Hiring Managers or Functional Managers in an organization.  Handling entire assigned Region (AP and Telangana and Bangalore) and managing the smooth implementation of Naukri RMS. Show less



Knowlarity - Cloud Communications

• Singapore
• Telecommunications
• 400 - 500 Employee

• Senior Executive

  • Mar 2015 - Jun 2017

   As a part of Customer Experience, was actively involved with upper management incorporating a multi-channel customer experience strategy within the product roadmap. Understand the pain points fix it with easy, simple and scalable solutions. Creation and curation of self-help material to enable self-serve reducing support queries. Was instrumental in conceptualizing and finalizing processes related to transactional issues like refunds, compensation and others.  Renewal and retention of customers post their subscription period. Cross-selling and upselling.  Verifying and debugging the issues in the minimum time which are related to IVRs & numbers and providing IT maintenance and support.  Testing IVR solutions as per clients' requirements.  Looking after the operational and technical issues reported by the client on the support desk reported via different mediums.  Handle critical escalations and service requests coming on the CEO's Desk, and through social media platforms like Facebook and Twitter.  Collaborate with Sales Supervisor and operation Managers to determine necessary strategic approaches to retain a client. Show less



Softrock Technologies

• India
• Software Development
• 1 - 100 Employee

• Senior Business Developer

  • Aug 2014 - Mar 2015

   Identify, contact and connect to potential clients.  Cross selling and upselling on the existing client base.  Prepare sales presentations.  Modify sales materials and strategies to suit each client’s needs.  Create and maintain client accounts.  Identify, contact and connect to potential clients.  Cross selling and upselling on the existing client base.  Prepare sales presentations.  Modify sales materials and strategies to suit each client’s needs.  Create and maintain client accounts.



VariMile technologies

• Delhi, India

• Senior Sales Executive

  • Nov 2011 - Jan 2014

   Speak with the IT Heads and the Decision makers for Companies  Responsible for sales and business growth by acquisition of new clientele, and leveraging the cross-sell and up-sell opportunities in the existing accounts.  Visit potential customers for new business.  Developing relationships via telephone calls, meetings and emails to increase business volume.  Dealing with a wide range of enquiries and providing optimum solutions for individual requirements via telephone and email.  Modify sales materials and strategies to suit each client’s needs.  Create and maintain client accounts. Show less