Experience

Blix Electric Bikes

• Technical Support Engineer

  • Jul 2020 - Present



University of California, Santa Cruz - Jack Baskin School of Engineering

• Computer Support Technician

  • Jun 2019 - Mar 2020

  - Provided solutions in networking, maintenance, programming and computer system sales- Suggested and managed customized client hardware packages- Resolved on average ~150 computer related issues weekly - Trained and managed a small team of 4 computer technicians



University of California, Santa Cruz

• ITS Learning Technologies Consultant

  • Mar 2019 - Mar 2020

  - Perform troubleshooting and repairs on computers and peripheral equipment to minimize lab downtime- Answer questions about Microsoft Office or Macintosh applications, SFTP, SSH, and web browsers- Manage labs with up to 48 workstations



Oodles

• Marketing Associate

  • Sep 2019 - Feb 2020

  - Generated new leads and built relationships with local businesses in Santa Cruz- Utilized leadership and strategy skills, publicized Oodles Deals; enhanced brand awareness and educated about app functionality to increase app downloads- Initial customer contact - provided professional interaction to “sell the business” Cold call or contact for new business partnerships- Collaborated on creating a standardized process to launch Oodles in college towns- Reported directly to CEO… - Generated new leads and built relationships with local businesses in Santa Cruz- Utilized leadership and strategy skills, publicized Oodles Deals; enhanced brand awareness and educated about app functionality to increase app downloads- Initial customer contact - provided professional interaction to “sell the business” Cold call or contact for new business partnerships- Collaborated on creating a standardized process to launch Oodles in college towns- Reported directly to CEO and Co-founders Show more Show less



Delta Sigma Pi

• Vice President of Marketing

  • Jan 2019 - May 2019

  - Managed social media outlets including Instagram, Twitter, and Facebook on a daily basis- Updated and managed Fraternity website ucscdsp.org raising traffic by 38%- Generated and edited content with a focus on increasing awareness and engagement - Increased user engagement by 24% and following by 15%



University of California, Santa Cruz - Jack Baskin School of Engineering

• Teaching Assistant - Business Information Systems

  • Jan 2019 - Mar 2019

  - Functioned as a liaison between professor and class of 140 + students by providing visual & auditory feedback- Responsible for grading of exams, class participation, and assignments based on a devised rubric- Selected to be one of 3 TA’s- Graded 80-160 papers weekly



Harbor Freight Tools

• Logistics and Sales Associate

  • Aug 2018 - Sep 2018

  - Used Chameleon Inventory Software to stock, replenish and organize inventory with accuracy and efficiency- Organized hundreds of products on any given day and assisted 20-30 customers daily - Required knowledge of tools, small engines, automotive, outdoor goods to better assist customers- Gained skills in Customer Service, Business Awareness and Information Technology