Virtual Events Producer

• Jan 2022 - Present

A permanent role with the responsibility of producing and managing WorldCC's annual calendar of regular virtual events, and assisting in the production and operations of other major events. Responsibilities: - Increasing brand awareness and member engagement through producing weekly events. - Creating event marketing content and assisting with marketing events including LinkedIn Live. - Providing operational support for large-scale global events (annual conferences and awards program). - Assisting with on-site event management activities for in-person conferences. - Proactively identifying relevant timely topics and speakers.

Senior Events Executive

• Oct 2019 - Present

Events and Marketing Assistant

• Mar 2019 - Dec 2021

A position requiring demonstration of leadership and support on all aspects of internal and external events. Responsibilities: - Liaising with representatives from a range of sectors when planning the firm’s events for the year. - Ensuring event details are collected, communications are created, and information is distributed. - Preparing materials for each event. - Producing and updating events reports to present to partners and to compare against previous years. - Promoting events through social media. - Travelling to different locations in the UK to set up events. Achievements: - Organised over 244 events in 2019 (internally hosted and attended events). - Hit the ground running by delivering a ‘100% attendance’ event in my second week with the organisation.

Events Co-Ordinator

• Apr 2017 - Mar 2019

A permanent role, assisting event organisers to host all types of corporate events in 4 venues located in the largest cities in the UK. Responsibilities: - Sending accurate client contracts and ensuring they are signed and returned within appropriate deadlines, - Building and maintaining a working relationship with clients and suppliers. - Planning multiple events at once. - Producing accurate and timely client correspondence. - Preparing and managing budgets for events, - Managing and conducting evaluation analysis of events. - Delegating event planning tasks to other members of team members. - Anticipating and planning for different scenarios. - Producing accurate function sheets, making sure that they reflect client requirements. Achievements: - Responsible for managing over 400 events between now and 2020, for large clients such as PwC, Environment Agency and British Dietetic Association. - Trained a new member of the team on all aspects of the role within a timeframe of less than 2 months. - Received maximum scores on 95% of client feedback forms for the way in which I dealt with bookings.

Project Coodinator

• Jun 2016 - Mar 2017

A fixed term contact position, organising projects funded by Goldman Sachs, ERDF and ERC, for Small and Medium-Sized Enterprises. Responsibilities: - Searching for new participants and SMEs who could benefit from the growth programme. - Updating and cleansing databases. - Sourcing venues, speakers and reputable suppliers whilst working to a tight budget. - Organising event layouts, menus, guest lists and agendas. - Arranging travel and accommodation. - Producing numerous event and marketing reports. - Managing and overseeing events. Achievements: - Learnt how to use new programmes and systems such as Eventbrite, Hootsuite, EasyBadge, and WebEx. - Created an infographic for the first time and received high praise. - Received compliments for my organisational skills and attention to detail when carrying out tasks.

BC Welcome Host

• Mar 2016 - Jun 2016

A temporary contact, primarily focussing on catering for meeting requirements of fellow employees. Responsibilities: - Booking and organising conference rooms for members of staff including directors. - Meeting and greeting visitors, ensuring that they are adequately briefed for their visit. - Contacting visitor hosts and showing them to their conference rooms. - Managing video conferencing bookings for the conference rooms. - Helping with delivering/ booking refreshments if required. - Dealing with telephone enquiries. - Responding promptly to incoming emails. - Incident coordinator in the event of an evacuation. Achievements: - Became comfortable with company systems and processes on my first day; this enabled me to hit the ground running in completing my designated tasks and going the extra mile by creating an induction document for a new manager and assisting a co-worker with the construction of a visitor statistics spreadsheet. - Complimented by colleagues on my politeness as a consequence of pleasantly greeting visitors; providing guests with relevant information including fire procedures and the WIFI code; and ensuring that hosts were informed when their visitors arrived.

Events Co-Ordinator

• Oct 2015 - Feb 2016

A permanent position which involves organising a number of occasions such as conferences, weddings, anniversaries, birthday parties, and many more for a company who has 26 unique 4 star hotels across the UK where every customer receives a customer receive a tailored QHotels experience. It is a company which understands that every customer is different and that’s why all the staff members including myself are always on hand to help. Responsibilities: - Co-ordinating all event details once the signed contract has been received. - Conducting final detail meetings. - Maximising incremental revenue opportunities. - Producing accurate timely correspondence. - Conducting show rounds for all events. - Identifying and taking positive action for sales leads from existing and new clients. - Ensuring an effective handover with the client and operational team. - Ensuring company credit, deposit, cancellation and non-arrival charges standards are followed. - Conducting post event follow-up calls to gather customer feedback. - Producing accurate BEOs, ensuring they reflect the client’s requirements. - Sending the client a final event BEO for approval prior to the event. - Checking the standard of all weekly BEO’s and attending the BEO meetings ensuring all departments are fully informed of all the client’s requirements. - Preparing all administration requirements. - Carrying out all Protel billing as required. - Assisting with the weekly and monthly forecast of all events at the hotels. Achievements: - Managed bookings for high profile clients such as Jaguar Land Rover; Suzuki and many others. - Secured several contracts at the enquiry stage, through a show rounds. - Learnt how to use 2 bespoke systems (Delphi and Protel) in a short period of time.

Sales Associate

• Oct 2015 - Oct 2015

A temporary position for the Motorhome and Caravan Show. Responsibilities: - Welcoming customers and visitors into the event. - Obtaining assigned bank and ensure accuracy of contracted monies. - Keeping the bank secure at all times. - Obtaining change when required for expected business level - Handling cash quickly, accurately and responsibly. - Providing a friendly and efficient service so as to encourage repeat business. - Set up and organise cashier workstation with designated supplies, forms, and resource materials. - Maintain cleanliness of the workstation at all times.

Meet and Greet Steward

• Feb 2013 - Sep 2015

Worked at every Spring and Autumn Fair Trade Show since February 2013 and the Naidex National Show in 2014. Primary duties included: provision of advice, information and assistance to numerous visitors; greeting guests pleasantly; directing attendees around the venue, to the train station and to the airport; monitoring and controlling entry into exhibition halls by inspecting badges; managing queues; and offering break relief to colleagues.Achievements:- Enhanced communication skills through regular interaction with customers.- Gained a reputation for being assertive and flexible in terms of participating in a variety of tasks.- Recognised as being patient, polite and helpful to customers.- Enhanced time management skills by being punctual.- Quickly digested event information and relayed it to attendees on a timely basis.- Worked effectively as part of a team.- Built strong relationships with exhibitors and received gifts as a consequence.

Marketing Auxiliary

• Sep 2014 - Sep 2014

Worked at the Recycle and Waste Management Exhibition, The Energy Event and GLEE Trade Show. The main tasks for the first two shows encompassed delivery and strategic placement of marketing products in exhibition halls and monitoring of advertising material stock levels. The latter event entailed preparation of marketing goods for distribution to VIPs and separation and allocation of promotional bags to press stands.Achievements:- Further developed organisational skills.- Completed tasks in advance of deadlines by being proactive.

Event Co-Ordinator

• Mar 2015 - Mar 2015

This position was at the Pera Training Network event, where delegates gathered to discuss business opportunities. The responsibilities comprised: assembling information packs for attendees; welcoming guests; efficiently registering delegates to minimise queuing times; navigating invitees to correct zones; and regularly communicating with visitors to promptly address queries. Achievements: - Contributed to good customer service. - Networked with business delegates. This position was at the Pera Training Network event, where delegates gathered to discuss business opportunities. The responsibilities comprised: assembling information packs for attendees; welcoming guests; efficiently registering delegates to minimise queuing times; navigating invitees to correct zones; and regularly communicating with visitors to promptly address queries. Achievements: - Contributed to good customer service. - Networked with business delegates.

Events Marketing Manager and Co-Ordinator

• Jan 2014 - May 2014

This voluntary position consisted of a team being developed to organise a charity, fashion and beauty event for the Prince’s Trust Million Makers Project on a £0 budget. The designated role was that of a Marketing Manager and this necessitated creation of marketing materials. However, due to the absence of a team member, a second position (Event Co-Ordinator) was taken on. This involved organising colleagues; ensuring that tasks were completed on time and to the required quality standards; supporting team members with activities; and updating clients, sponsors and contractors on a regular basis. Achievements: - Raised over £1,000 for the Prince’s Trust Million Makers Project on a £0 budget. - Successfully undertook responsibilities above and beyond what was initially assigned. - Further developed on organisation, communication, technology and time management skills. - Triumphantly organised an event, whereby the target number of attendees was exceeded. - Received a limited edition golden certificate from the Prince’s Trust.

Brand and Communications Assistant

• May 2009 - May 2009

This role entailed travelling to E.ON’s different branches (London, Nottingham and Coventry) to observe how the company increases awareness of its brand; analysing the official website to ensure that there were no errors within the text; seeing how websites were created and edited; participating in interviews for advertising campaigns; and listening to voice recording options to assess the ease of use for customers. Achievements: - Developed a list of contacts by meeting people in different branches. - Created a video in the graphics department. - Offered and enhanced creativity skills by providing ideas for videos and websites.