Experience

Kossel Medtech (Suzhou) Co., Ltd.

• China
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Co-Founder

  • Jan 2022 - Present

  Kossel is specializing in medical balloon, stent, Vena Cava Filter and Electrophysiology products with CE, FDA, KFDA and PMDA certificates. We also provide OEM/ODM service. Our products are already used in dozens of countries. We choose imported materials and produce with refined craft. If you want to know more, visit below website. https://www.kosselmedtech.com/ Kossel is specializing in medical balloon, stent, Vena Cava Filter and Electrophysiology products with CE, FDA, KFDA and PMDA certificates. We also provide OEM/ODM service. Our products are already used in dozens of countries. We choose imported materials and produce with refined craft. If you want to know more, visit below website. https://www.kosselmedtech.com/



苏州磁力人文化信息有限公司

• China
• Human Resources Services

• Founder

  • May 2019 - Present

  Suzhou U-Magnet Culture Information Co.,Ltd is a professional foreign teacher recruitement company, we has started business with dozens of schools across China. We have rich experience in the application and processing of work visa, welcome to consult! Suzhou U-Magnet Culture Information Co.,Ltd is a professional foreign teacher recruitement company, we has started business with dozens of schools across China. We have rich experience in the application and processing of work visa, welcome to consult!



Suzhou Medsure Medical Technology Co.,Ltd

• Suzhou

• International Trade Manager

  • Feb 2020 - Jul 2021

  Products: Syringe pump, Infusion pump, AmbulatoryPCA pump, work station All our products obtain CE and ISO 13485 Our PCA pump is the first one selected into the excellent national medical equipment catalog Products: Syringe pump, Infusion pump, AmbulatoryPCA pump, work station All our products obtain CE and ISO 13485 Our PCA pump is the first one selected into the excellent national medical equipment catalog



DHL+Unipart Suzhou

• China Suzhou 中国苏州

• Customer Service Supervisor

  • Aug 2011 - Aug 2019

  1. Monitor and try to keep calls and e-mails in KPI, analyze KPI data to improve customer satisfaction and work efficiency. 2.Train team members' working skills and communication skills, help them to control their mood, which keep team members positive. Annual review for team member's performance. 3.Handle abnormal condition and complain, I need to coordinate CS and other departments, UK warehouse and buyer, local supplier to find reason, make improvement plan and prevention measure. 4.Compose SOP of our department, maintain and update them, train team members and performance supervision 5.Assist manager to keep good relation with client, analyze client requirement, prepare data for it, attend meeting. 6.Assist to push dealer satisfaction survey, analyze the result and make improvement plan. 7 Do ordering and catalog system training for authorized dealers in China, make and update training material, summarize feedback and make improvement plan. 8.Be responsible for merchandise claims, judge whether it is accepted inSAP according to claim order and provided pictures, if dealer has question about the result, contact them timely and resolve it. summarize questions and feedback to uk to improve merchandise quality and popular items. 8. Support Japan and South Korea for more than 1 year, including orders management, shipping, claims, part inspection, Customs clearance. If something goes wrong, I need to inform related person and find a solution.



Bsmart suzhou

• China Suzhou 中国苏州

• Project Team Leader

  • Jun 2009 - Aug 2011

  1.Contact the clients by chatting software and e-mail, help them understand our products further and make sure customers be able to correctly use our BMC; Handling their complaints timely and effectively , give them a practical solution. 2. Write different kinds of reports (e.g. products quantity and status report, production trouble report, customer complaints sorting and etc) then analyse and find solution to promote our properties of products and customer satisfaction; Make work flow and user manual 3. Communicate with colleagues in Malaysia, Oman, South Africa, Kenya and complement with each other 4. Maintenance of customer management system; 5. Recruitment and cultivation of first level customer service,I need to make SOP for their work and inspect their daily work



Suzhou Paradise Spectacles

• China Suzhou 中国苏州

• International Business Specialist

  • Mar 2008 - Apr 2009

  Optical lenses Optical lenses