Experience

JW LOGISTICS LTD

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Regional Manager

  • Jun 2017 - Present

• Operations Manager

  • Jun 2017 - Jun 2017

  Oversaw all residential and commercial deliveries in Central Texas for a delivery company. Improved standard operating procedures by creating an improved process for receive scan, load scan, delivery scan, which helped verify accuracy of merchandise received. Saved the company 15 to 20 percent a month after the improved scanning process was introduced. Provided advance notice of the numbers of deliveries, which improved relationships with the vendors, managers and suppliers. Reviewed profit and loss statements and metrics to identify trends and opportunities.Trained drivers/sorters on the importance of load scanning and delivery scanning to ensure accurate deliveries. Troubleshoot and formulated strategies for expected and unanticipated logistics issues. Determined appropriate transportation vehicles for deliveries by cargo vans, minivans, Less Than Truck Load (LTL) and Full Truck Load (FTL). Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Amazon Shift Manager

  • Feb 2014 - Jun 2017

  Coordinated same-day delivery planning by manually creating shipments, assigning carriers and dispatching drivers.Drafted reports and analyzed planning forecasts daily to ensure station goals would be achieved.Reconciled successful deliveries in the COMP software program for up to 75,000 packages. Oversaw daily department management duties, including allocating labor, leading meetings, providing work direction and communicating with internal and external suppliers.Ensured successful area performance through data analysis and the ability to evaluate a pragmatic approach to problem solving.Upheld all OSHA safety regulations in freight loading and unloading. Show less

• Logistics Manager

  • Feb 2014 - Jun 2017



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst Contractor

  • Jan 2013 - Jan 2014

  Coordinated all functions in the online global command center for federal agencies and military bases. Managed 10 Online Command Center Quality Analysts in North America to schedule service calls. Identified and resolved online issues with pricing, offers, configuration, content and stability errors before they impacted Dell customers. Resolved incidents to improve online triggers, monitoring processes, and integration between the teams in the command center. Instilled continuous improvement in communications to associated teams to reduce the amount of time to resolve issues. Acted as contact to interact with Dell and IT business partners to improve stability and availability of all Dell online properties. Commended by Global Command Center Director for outstanding performance in capacity management, incident resolution and service level agreement (SLA) attainment. Show less



Wincor Nixdorf Inc

• Service Division Dispatch Supervisor

  • Jan 2007 - Jan 2013

  erved as the key player in the restructure of the dispatch department by developing and executing a tactical operational plan for process improvement. This strategy included trend identification, goal setting, resolution, and other resource requirements related to this department. The reorganization saved the company approximately $19 million dollars and increased customer service levels an average of 40%. Received Star Performance Award for installing ATMs for Chase Bank and Wells Fargo. Fostered a dynamic team concept by driving service dispatchers to engage and buy in to new best practices that consisted of service level expectations, internal and external customer satisfaction, quality control, and “One Wincor” mentality. This new teamwork resulted in an overall increase of 44% in productivity. Managed the work flow of all day-to-day activities, including the utilization of effective forecasting to accurately predict required staffing levels, managing the hiring process of qualified candidates, addressing quality and training issues, and the coordination of multiple priorities and project deadlines. Show less