Experience

Volkswagen Group Technology Solutions India

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Devops Engineer

  • Sep 2021 - Present



OnMobile Global Limited

• India
• Telecommunications
• 700 & Above Employee

• Sr. Operations and Application Engineer

  • Dec 2015 - Aug 2021

  • Responsible for Incident, Change & Problem management and Tickets on JIRA . • Manage Contest, ONMO Game and MCI, RBT, Services • Working on Problem and wolken tickets to perform accurate root causes analyses. • End to End responsibility for Onboarding new application to Onmobile platform. • Link modification/Configuration/Troubleshooting, routing, Patch Upgrade, Resolve Performance related issues. • Troubleshoot and resolving the tickets assigned through Zabbix Tool. • Preparing the checklist for RBT applications. • Sending out regular Incident communications. • Raise CR Templet and MOP for assigned activity . • Working closely with Incident and Problem managers. • Creation of Run Book and Implementation of the same at the time of deployment. • Perform RCA for failed changes, coordinate with all teams and figure out the exact reason of failure. • Successfully completed projects like MCI & Contest Application. • Handling the Linux/Unix platform at server end. Show less



One97 Communications Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Sr. Associate Platform Management

  • Apr 2010 - Nov 2015

  • Taking care of (IVR & OBD) windows server, (SM & DB) Linux server– Maintenance, Troubleshooting &Upgradations. • Working on Contarra Cameleon Platform,Triton Functional Testing of SS7 Links and locate alarms and Errors. • Working on IVR servers with the help of VPN ,SSH& VNC. • To provide L1 Technical support for all VAS nodes. • Monitor servers through EGL,Pannel 99.9% uptime for servers • To Provide L0 & L1 Supports for(IVR/IBD/OBD) Servers. • Coordination with Clients if they are facing any problem in Applications. • Coordination with Different Operators – for New Services. • SS7 parameters by SS7 traces using wire-shark. • Launching New Product for Clients & Coordination with Product Team & Engineering Team • Giving Support to Other Support Teams – if they are facing any issue in Hardware, Cards & E1’s. • Analysis of Call traffic on the servers, Transmitting and loading of Prompts and data using FTP/SCP . • Online testing of new services on IVR servers. • Identification analyzing CDR Logs and Timely Resolution of all Server related issues.• • Troubleshooting on all the Links and E1s of a every server timely for proper call flow on server. • Keeping track of servers’ OS performance parameters, Server Health checkup disk space, memory usage, Show less