Experience

Henry's

• Canada
• Retail
• 200 - 300 Employee

• Training Manager

  • Feb 2017 - Present

  • Participate in a customized Management Trainee Staff Development program • Sell while learning about and assisting with store operational duties and will assume responsibility of the store when a Manager is not present • Learn & participate in all the operational responsibilities of operating a store • Ensuring that all staff follows company policy & procedure • Oversee the operation of the store when a Manager is absent • Participate in staff training programs as an instructor or mentor • Delegate responsibilities as needed • Assist other staff with transactions as needed Show less



Best Buy

• Retail
• 700 & Above Employee

• Operations Product Process Supervisor

  • Jan 2014 - Jan 2017

  • Oversees store compliance with Standard Operating Procedures (SOPs) • Provided direct supervision for 15-50 employees which includes assists with decisions regarding hiring and terminations, provides orientation, training, work direction, and discipline and conducts performance reviews and makes salary recommendations • Health and Safety - Ensure the Health and Safety Bulletin Board is set-up in the HUB, is up-to-date and contains information and documentation as provincially required. Review the Health and Safety Bulletin Board for compliance during regular workplace safety inspections. • Follow weekly merchandising kit instructions, merchandise designated areas including confirming products are put on the sales floor properly and in a timely manner • Supported product integrity by processing products in timely and organized manner, up-stocking and down-stocking products on the floor shelves per company standards, stock and process media shipments, and complete ad set changes and signage • Responsible for receiving and shipping store merchandise including removing merchandise from truck, compare against packing lists, and applying security tags to the product and moving it to the sales floor or warehouse storage • Responsible for processing returned products, exchanges and service requests, and/or defective products • Assists customers with questions, returns & exchanges, customer units, price adjustments, promotion corrections, invoice searches and placing orders Show less



Mosaic North America

• United States
• Advertising Services
• 700 & Above Employee

• Microsoft Merchandising Representative

  • Mar 2014 - Nov 2014

  • Lead weekly conference calls with all Microsoft Executives around various initiatives. Mainly the Windows Consultant Program • Assisted in creating a Microsoft ordering portal for all Microsoft Consultants within Best Buy and Future Shop • Completed call reports in a timely manner and create new reporting for a weekly conference call with Microsoft Personal • Proactively identify problems and develop solutions within program guidelines and anticipate problems and solutions • Ensure accuracy of promotions and POP placement of client products • Make a significant impact on Sales and improve the consumer buying experience through effective merchandising for all Windows Stores (SWAS) • Build relationships and maintain strong partnerships with the stores Windows Consultants • Take complete ownership and accountability for all Microsoft branded products and displays in assigned stores • Ensuring all units merchandised within the Windows Store is loaded with the newest Windows DEMO Experience content • Ensuring devices are ON and ONLINE • Able to setup a territory and complete the execution of merchandising initiatives • Provide retail support to all staff members and coworker when needed • Implement and manage in-store merchandising efforts in adherence to set Plan-o-grams Show less



Future Shop

• Toronto, Canada Area

• Sales Department Manager

  • Nov 2009 - Feb 2013

  • Consultation to staff in support of store operational execution • Drive Sales of Audio Video product category, including component and power solutions, and performance agreements • Provides direction/support to team in driving location performance by developing a team of employees that maximize customer experiences • Created and Build staff scheduling for the entire store, strictly following scheduling guidelines while scheduling to attend to customer’s needs. • First point of contract for any Store Feedback from Regional Office, personally call customers to come with a fair conclusion together. • Managed the performance of merchandising department & ensure merchandising standards are met. Restore Program and Merchandising Kit is used to validate weekly changes. • Drive sales & gross margin in Entertainment areas in the store: Develop & implement appropriate plans to resolve negative trends. • Managed all aspects of customer service, returns & cash administration as per SOP. Oversee account receivables, expense payable, banking & audit. Manage risk & avoid bad debts. Implement in store customer surveys & review survey results for opportunities. • Responsible for recruitment, training & development of associates in related areas. Conduct, direct & implement training programs as per SOP. • Apply SOP re: store opening & closing procedures, product security, key controls & alarms. In conjunction with the DSM/s, ensure security of merchandise always. Directed & monitor implementation of Safety Program SOP. Show less



Blockbuster

• Toronto, Canada Area

• Assistant Manager

  • Dec 2007 - Feb 2010

  Store look and feel Scheduling/Payroll Banking Weekly reporting to District Manager Ordering (product and supplies) Store look and feel Scheduling/Payroll Banking Weekly reporting to District Manager Ordering (product and supplies)



Consumer Impact Marketing

• Microsoft Retail Rep

  • Sep 2005 - Jun 2009

  • Interact with Store Managers/Store Supervisors • Deliver Microsoft Product Knowledge to retail sales associates, includes new store openings • Provide retail support to all staff members and coworker when needed • Distribute all samples and giveaways to customer’s in-store • Create an exciting brand experience for the customer • Dealt with a wide range of customer issues • Troubleshoot and service in store interactive units • Perform merchandising activities with hardware/software products • Implement and manage in-store merchandising efforts in adherence to set Plan-o-grams • Ensure optimum visibility of our client's products at retail level and monitor compliance to contract. • Able to setup a territory and complete the execution of merchandising initiatives • Successfully complete multiple one-day blitz initiatives • Assisted in various promotional events • Assist in Driving sales • Set-up and Tear-down of program equipment • Daily reporting Show less