Experience

Ontario Digital Service I Services Numériques de l’Ontario

• Canada
• Government Administration
• 1 - 100 Employee

• DevOps Engineer

  • Jan 2022 - Present



Toronto Public Library

• Canada
• Libraries
• 700 & Above Employee

• Dev/Ops Analyst

  • Apr 2016 - Jan 2022

• System and Network Operations

  • May 2015 - Apr 2016



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• IT Data Centre Administrator

  • May 2011 - Feb 2013

  -Jr. systems administration within Active Directory for Windows environments with user account, distribution and security group management -Provide desk side support to users for ticket escalations from level 1 helpdesk -Support for multi-site connectivity for LAN, WAN, IP phone systems -First point of contact for IT issues impacting the business -Liaise with Recall for off-site storage of daily, weekly, and monthly tape media backups -Maintain Microsoft Data Protection Manager and Symantec NetBackup Servers -Utilize BMC (Service Desk Express) for ticket management and priority issue management -Part of a team which successfully performed Windows XP to Windows 7 migrations for 2000+ users -Image machines using SCCM and removable media -End-user support during Exchange migration from Lotus Notes; Coaching users through new features -On-boarding and Off-boarding users including removing hard drive and backing up company data to a remote server -Manage inventory including laptops, desktops, local printers, Blackberry’s using SCSM Provance -Deploy software on a single user and company wide basis using SCCM collections Show less



Interac Corp.

• Canada
• Financial Services
• 400 - 500 Employee

• Help Desk Analyst - Internship

  • Sep 2010 - Jan 2011

  -Internal IT support – Level 1 -Typical helpdesk triage and level 1 support by phone and email for email (Exchange), printers, application support -Hardware installs and maintenance for desktops, laptops, network printers -Manage Backup tape rotation at remote data centre twice daily. -Internal IT support – Level 1 -Typical helpdesk triage and level 1 support by phone and email for email (Exchange), printers, application support -Hardware installs and maintenance for desktops, laptops, network printers -Manage Backup tape rotation at remote data centre twice daily.



The Weather Network

• Canada
• Information Services
• 100 - 200 Employee

• Software Developer - Internship

  • Jan 2010 - Apr 2010

  -Software testing using test cases for new application being launched. -Develop in-house applications for other departments using Java. -Design tweaks for ‘WeatherEye’ application for mobile phones. -Software testing using test cases for new application being launched. -Develop in-house applications for other departments using Java. -Design tweaks for ‘WeatherEye’ application for mobile phones.