Senior Manager (Infotech

• Apr 2022 - Present

Contributing to strategies and execution roadmaps for purchases, strict budget controls, security (including online trasnactions), crisis / disaster & business continuity plans, asset management, incident management, audits, compliance & regulations, and vendor management Driving the daily IT operations to ensure that the hardware (EPBX), website & domain, network and the infrastructure are up & running; managing large multi-workgroup network sites with multiple applications; supervising complete System Administration requirements for supporting business applications Supporting in ERP/SAP implementation with a view to achieve business objectives and ensure optimum utilization of available resources Maintaining constant awareness of advancements in relevant development technologies and suggesting investment areas; anticipating business needs / risks and mitigating appropriate technology Leading a team of engineers (L1 & L2) for providing support in case of any incident, change, and preventive action required with an aim to maintain SLA Managing the design, installation, commissioning, maintenance, modification, & troubleshooting of security/network systems and infrastructure Rendering service as a Technical Support and managing reactive & proactive problem tickets based on ITIL standards Collaborating with network vendors and ensuring all orders (New/Upgrade) are addressed in time and site becomes online within the committed date Delivering network maintenance support & responding to outages during off-hour within establishing Service Level Agreements (SLAs) Supervising high-severity incidents to ensure service availability with minimal delay and working towards ensuring smooth operations of the infrastructure environment Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Show less

Manager (Infotech)

• Apr 2017 - Apr 2022

Deputy Manager (IT)

• Apr 2012 - Apr 2017

Assistant Manager IT

• Nov 1995 - Sep 1998

Merit of handling wide range of clients: Amrit Paper (Division of Amrit Banpasti Co. Ltd.), Amrit International Ltd., Chandigarh & New Delhi, Krofta Engineering Ltd., Chandigarh, Timber Trail Resort, Parwanoo (HP), Mount Shivalik Brewries Pvt. Ltd., Derabassi (Pb), and Chandigarh Golf Club, Chandigarh Merit of handling wide range of clients: Amrit Paper (Division of Amrit Banpasti Co. Ltd.), Amrit International Ltd., Chandigarh & New Delhi, Krofta Engineering Ltd., Chandigarh, Timber Trail Resort, Parwanoo (HP), Mount Shivalik Brewries Pvt. Ltd., Derabassi (Pb), and Chandigarh Golf Club, Chandigarh