Consultant

• Mar 2023 - Present

Solutions Manager/ Product Owner

• Mar 2020 - Mar 2023

Obtain knowledge and experience of Agile Methodologies, enterprise structure, and the complete business cycle to transfer pension risk. Enable businesses to quickly mitigate client risk by implementing high-level software architecture. Supervise Scrums and software releases while leading the Releases' ongoing maintenance and support. Uphold the responsibility for gathering client documentation and managing weekly reviews of reported problems and modification requests, including testing. Adhere to defined vision and protocols by establishing business rules, designing software for one or more customer accounts, and analyzing business needs.• Informed the development team of functional requirements.• Improved workforce capacity by rendering continuing client education and on-site client assistance.• Successfully identified and defined business needs from the early stage to implementation and launch.• Alleviated the risk of failing scope and the project cost by 35%; applied experience and design strategy to product development workstreams.• Nurtured and preserved beneficial relationships with each client based on their belief in Vitech's ability to deliver the top-notch business solution.• Contributed to developing and disseminating the initiative's business needs, project vision and scope, and business case for new projects.• Maintained the team's and the project's overall spectacular success records to assist in successfully managing the Solutions Analyst team within the project.• Produced requirements, functional specification documents, test plans, training materials, and project tasks by conducting on-site client visits and organizing.• Trained 10% of Delivery resources in SAFe and Scrum Fundamentals (LACE) by leveraging an internal curriculum developed by the newly established Lean-Agile Center of Excellence. Show less

Senior Solutions Analyst

• May 2018 - Mar 2020

Solutions Analyst

• Jun 2014 - May 2018

Associate Solutions Analyst

• Feb 2013 - Jun 2014

AGILE PROJECT MANAGER, LEAN-AGILE LEADER

• Sep 2011 - Feb 2013

Maintained a broad range of client and employee-driven requests while serving as the key point of contact for the full-cycle problem resolution of all customer-related technical issues for the Ipreo CRM solutions. Solved technical issues and supported customers using Ipreo's investor prospecting and CRM solutions, which provided the most precise and thorough institutional contacts data and profiles in the market. • Built unique SQL reports for customers based on guidelines offered by the Account Managers. • Offered On-call 24-hour technical support to a 7K+ user base, including the client's IT department. • Tracked and documented all technical issues, identified trends, and recommended fixes. • Utilized an internal ticketing system, maintained, followed up on, and produced reports on issue tickets. • Supported developers in identifying and troubleshooting system problems and explaining technical difficulties to clients and non-technical peers. • Assisted customers, Account Managers, and sales staff with any technical issues originating from the product suite while acting as a technology liaison between Account Managers, customers, and IT organizations. Show less

Information Systems Analyst

• Jun 2011 - Aug 2011

Used Microsoft Visio and Microsoft Project to create and update project documentation, a workflow chart, and diagrams for presentations to the project and senior management team. • Helped project managers allocate, manage, and distribute resources into various projects in a setting with a strict budget and time constraints. • Cooperated with the IT management team on various projects by obtaining end-user requirements, assessing them, and communicating the results to the project managers. Used Microsoft Visio and Microsoft Project to create and update project documentation, a workflow chart, and diagrams for presentations to the project and senior management team. • Helped project managers allocate, manage, and distribute resources into various projects in a setting with a strict budget and time constraints. • Cooperated with the IT management team on various projects by obtaining end-user requirements, assessing them, and communicating the results to the project managers.

Staff

• Jan 2009 - May 2011

• Organized 1200 students and instructors by preparing classrooms, computers, projectors and providing them with books and other learning instruments • Assisted instructors with IT and network related issues • Organized 1200 students and instructors by preparing classrooms, computers, projectors and providing them with books and other learning instruments • Assisted instructors with IT and network related issues

Sales Associate

• Jun 2007 - Apr 2010

• Worked both as a head cashier and stock person • Assisted customers in shopping, find products & answer relevant questions • Provided satisfactory customer service, handle customer complaints and return in a fast manner • Monitored and prevented shoplifting, employee theft, default credit card use & ID theft • Counted cash and served fellow cashiers with effective work training, managing transactions and cash handling issues • Received deliveries of various store products, store and put them on shelves, put price tags on products and face them up on shelves in a periodic manner • Operated store computers for more than 12 months • Worked as a Photo Lab Assistant & print photos for more than 6 months. Show less

Team Baruch Orientation Leader, CUNY- Bernard M. Baruch College

• Jun 2007 - Aug 2008

• Trained students in efficiently utilizing blackboard and webmail where important class related documents are posted • Encouraged incoming students to engage in conversation with other students in order to develop essential network • Provided academic advice to incoming students regarding classes in order to expedite graduation • Arranged tours to incoming students and parents around Baruch College and provided them with information regarding Baruch College’s history, facilities and reputation • Worked in the Orientation office, assisted making orientation packages, sorting out letters and mailing them to students. Show less