Navid Morshedi
Senior Infrastructure Engineer at Star21 Pty Ltd- Claim this Profile
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English -
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Persian -
Topline Score
Bio
Credentials
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Android Enterprise Certified Expert
GoogleDec, 2020- Nov, 2024 -
Microsoft MS-900T01 - Microsoft 365 Fundamentals
DDLSNov, 2020- Nov, 2024 -
Introduction to Cybersecurity
CiscoApr, 2019- Nov, 2024 -
Android Enterprise Professional
GoogleOct, 2018- Nov, 2024 -
Android Enterprise Platform Associate
GoogleJun, 2018- Nov, 2024 -
Windows 10: Intune Device Management
Lynda.comMay, 2018- Nov, 2024 -
VMware AirWatch Associate Accreditation: Enterprise Mobility
VMware AirWatchJun, 2017- Nov, 2024 -
VMware AirWatch Professional Accreditation: Enterprise Mobility
VMware AirWatchJun, 2017- Nov, 2024 -
ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeNov, 2016- Nov, 2024 -
MTA: Database Fundamentals - Certified 2016
MicrosoftNov, 2016- Nov, 2024 -
MTA: Networking Fundamentals - Certified 2016
MicrosoftNov, 2016- Nov, 2024 -
MTA: Security Fundamentals - Certified 2016
MicrosoftNov, 2016- Nov, 2024 -
MTA: Windows Server Administration Fundamentals - Certified 2016
MicrosoftNov, 2016- Nov, 2024 -
VSP 2015
VMwareSep, 2016- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftJul, 2016- Nov, 2024 -
VTSP - Mobility 2016
VMwareJul, 2016- Nov, 2024 -
iOS Technical Training - iOS 8
AppleMay, 2016- Nov, 2024 -
Support Specialist Fundamentals v8.5
MobileIronApr, 2016- Nov, 2024 -
VTSP 2015
VMwareAug, 2015- Nov, 2024 -
Support Specialist Fundamentals v7.5
MobileIronMar, 2016- Nov, 2024
Experience
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Star21 Pty Ltd
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Australia
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Telecommunications
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1 - 100 Employee
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Senior Infrastructure Engineer
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Sep 2019 - Present
UEM Mobility Engineer working with VMware Workspace One Airwatch and Microsoft Intune Platforms. Design, Implement and support UEM platforms. UEM Mobility Engineer working with VMware Workspace One Airwatch and Microsoft Intune Platforms. Design, Implement and support UEM platforms.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Client Services Engineer
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Aug 2018 - Sep 2019
Mobility Client Services Engineer. AirWatch ,Intune and Mobileiron Platforms. Airwatch Professional CertifiedActing as a Technical Client Representative and Consultant to External Customers by providing a combination of Project and BAU Support services. Specialisation in a technology product stack and allocation to a number of top tier customers within the particular product stack for expert cradle to grave service.
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Platform Engineer
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Jun 2017 - Aug 2018
Mobility Platform Engineer . AirWatch and Mobileiron Platforms. Airwatch Professional CertifiedProvide a consistent high level of customer service to all customers during all assigned work tasks for Projects and BAU Support- Managing and maintaining the MDM platform for multiple clients on Airwatch and MobileIron platforms- Create new platforms for clients as part of a project- Attend to BAU escalations from second level team- Providing a high level of quality in performing project tasks - Adhering to agreed schedules, required timeframes, SLA’s and change management processes - Creating and documenting processes for Projects and BAU- Act as the escalation point for Problems with customer solutions arising out of Project Builds and BAU Operational service.- Vendor management and escalation - Providing efficient and cost effective delivery of BAU services.- Creating standard and custom reports to different level stakeholders- Identify and communicate opportunities for service development / innovation to the Senior Engineer Show less
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MSC Mobility
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Platform Engineer
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Jan 2017 - Jul 2017
Mobility Platform Engineer . AirWatch and Mobileiron Platforms. Airwatch Professional Certified Provide a consistent high level of customer service to all customers during all assigned work tasks for Projects and BAU Support- Managing and maintaining the MDM platform for multiple clients on Airwatch and MobileIron platforms- Create new platforms for clients as part of a project- Attend to BAU escalations from second level team- Providing a high level of quality in performing project tasks - Adhering to agreed schedules, required timeframes, SLA’s and change management processes - Creating and documenting processes for Projects and BAU- Act as the escalation point for Problems with customer solutions arising out of Project Builds and BAU Operational service.- Vendor management and escalation - Providing efficient and cost effective delivery of BAU services.- Creating standard and custom reports to different level stakeholders- Identify and communicate opportunities for service development / innovation to the Senior Engineer Show less
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Mobility Technical Support Analyst
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Sep 2015 - Jan 2017
Technical support specializing in Mobility. AirWatch and Mobileiron platformsSupporting more than 100 companies ranging from Enterprises, Government and Police to small businesses in an ITIL driven environment- Managing tasks and assignments via Service-now or Remedy- Act as first point of contact for internal and external customer support- Log new and update existing tickets for phone, email and online requests and incidents- Resolve tickets at First Point of Contact when possible- Ensure that OLA’s/SLA’s are achieved within required target timeframes- Adhere to required customer support processes- Escalate issues to appropriate MSC and Third Party teams- Brief and train new team members with the products and processes in BAU- Manage and handle high priority tickets and escalations from internal and external customers Show less
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Systems Administrator
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Mar 2007 - Sep 2014
Responsible for managing and maintaining multiple virtual servers on Dell servers on VMware Virtualization platform. • Administration of Active Directory including user account creation & configuration, modify profile/policy settings and security policy • Configure and manage User, Group, Permission, Role, Resource pool on VMware ESXi solution. • Troubleshoot server/desktop/laptop/printer software and hardware related issues • Understand and comply with organization security policies and procedures • Configure network devices , Monitor and troubleshoot network problems and improve performance • Management of virtual machines, their resource pools and capacity planning and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) • Routinely backup essential data Using Symantec Backup Exec on Tape drives • Manage and configure servers remotely using Remote Desktop Connection • Troubleshoot network, connectivity, IP address and port related Issues • Evaluate and install computer hardware, networking software, operating system software and software applications • Manage HW issues - Vendor coordination • Create documentation on how to manage tasks, calls, emails and processes • Provide Support and Training for network users Show less
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Operation Analyst/Database Associate
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Mar 2010 - Aug 2014
• Performed the database preparation tasks for the development teams with utmost care so that the development groups were always confident of the status of their test region database • Successfully provided training and on call support to the operation so that the required tasks were always performed according to the requirements of a 24/7, online environment• Synchronized Test Databases structure with Production database and restored data to Test on a regular basis. Took backups from databases and restored them. Wrote and performed queries on Test databases• Configured DB2 connect for in-house clients who needed access to DB2 databases on another platform• Troubleshot backup/restore problems and fixed them (synchronizing, space problems …) • Created new databases and/or DB objects on request from development team• Monitored databases’ status and reported or fixed restrictive status• Repartitioned tablespaces and performed rebuild,reorg and runstat utilities as needed• Synchronized Test region Load modules with Production• Managed and updated jobs for maintenance and recovery routines (daily and weekly backups, defrag) updating operation run sheets when needed• Supported in-house clients running Microsoft SQL server Show less
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Operation Analyst
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Oct 2007 - Mar 2010
• Successfully led a team of 5 operators in a shift in main site and was in charge of training the operation in the Disaster Recovery Site , providing on-site training and supervision as well as remote support• Monitored and executed batch cycles and maintaining priorities on local and remote systems to ensure successful completions both in Production and Test environments• Provided first-level problem determination (of hardware, software, or job related); correct problem or escalating to appropriate personnel• Performed restarts and overrides. Corrected JCL syntax errors and space problems • Ensured of CICS, DB2 startup and availability; performed file manipulation and maintained shutdown deadlines• Executed system IPLs, power-on-resets• Executed system maintenance jobs and back-ups• Accurately completed daily logs to forward to management• Performed all supervisory duties of operations, production control, and network when needed• Performed Production maintenance routines Show less
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System and Network Administrator
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Mar 2007 - Oct 2007
Managed Multiple Microsoft Windows Servers on VMWare Virtualization platform• Successfully managed the system to have the least downtime possible and planned protection, backup and recovery routines so that there was minimum possibility of data loss because of system errors • More than 3 years of experience in Server administration in various environments - Window 2003 with Active Directory Services (AD, DNS, DHCP)• Managed HW issues - Vendor coordination • Configured network devices , Monitored and troubleshot network problems and improved performance• Provided Support and Training for network users Show less
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System and Network Administrator
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Mar 2002 - Mar 2007
• Successfully managed the system to have the least downtime possible and planned protection, backup and recovery routines so that there was minimum possibility of data loss because of system errors • More than 3 years of experience in Server administration in various environments - Window 2000 & 2003 with Active Directory Services (AD, DNS, DHCP)• Managed HW issues - Vendor coordination • Configured network devices , Monitored and troubleshot network problems and improved performance• Provided Support and Training for network users Show less
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Education
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1998 - 2004
Azad University (IAU)
Bachelor of Science (BS), Computer Engineering -
2015 - 2015
TAFE NSW- Sydney Institute
Certificate IV, Information Technology Support (Database support) -
2015 - 2016
TAFE
CCNA Routing and Switching - CCENT, Computer Systems Networking and Telecommunications -
2016 - 2016
TAFE NSW- Sydney Institute
Statement of Attainment in Cloud computing for small business -
2016 - 2016
The Northern Sydney Institute - TAFE NSW
Statement of Attainment in ITIL Foundation -
2017 - 2017
TAFE NSW
Statement of Attainment, VMWare VSphere: Install, Configure, Manage V6
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