Experience

StraVis Enterprise Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Site Opps Manager

  • Jun 2014 - Present

  1. Documentation Control 2. MIS Reports 3. To-Do List Report 4. Asset Management review 5. Asset Management process and Asset Management Report 6. Asset Compliance 7. Server Management Report 8. Network Management Reports 9. IMAC Forms, review 10. Vendor Meetings (MOM) 11. Change Management 12. Service Request 13. Helpdesk Management 14. Shift Roster Engineers Attendance and leaves. 15. Daily, Weekly, Fortnightly, Monthly, Half yearly, Six Monthly, Annually Call tracker. 16. Call Trend Analysis (Network, Assets, Server, External Vendor, change). 17. MIR (Major Incident Report), RCA (Root Cause Analysis) 18. Process and Template Versioning control. 19. Daily, Monthly Backup Report 20. Training Details. 21. Violated call details and RCA. 22. Vendor Management 23. People Management, Customer Satisfaction Review 24. Implementation feedback form. 25. Configuration Details (Network, Server etc) 26. KEDB updates with storage Path. 27. Daily Reports Vendors / Customer. 28. Review Meeting with al vendors + Jatender quarterly. 29. Engineers Trainings. 30. Engineers Skill Chart. 31. Engineers Contact Details 32. License Management 33. External Vendor Call escalation 34. 100% SLA 35. New implementation with 100% closure and follow up. 36. Monitoring (NMS, Helpdesk, Assets, MPLS-Interest) 37. IT Policy / Procedures / Templates and processes. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Network Engineer /Team Lead

  • Jun 2010 - Present

  LAN, WAN & Wi-Fi Networks & Operation.; Job Profile: Managing LAN, WAN & WiFi project for University of petroleum .UPES has around 4000 users and more than 100 networking devices on 3 sites in Delhi and Dehradun with some of them critical for customer business like datacenter and Global users. LAN WAN & WiFi. Level-2 team provides LAN, WAN & WiFi operations, administration, monitoring, technical support, installations, moves, additions, changes and management compliant with UPES policies & SLA. Show less



wipro

• Sr. Network Engineer

  • Jul 2004 - Present

  Sr.Network Engineer Sr.Network Engineer



Wipro Arabia Ltd

• Onsite

  • Jul 2008 - Jun 2010

  Troubleshooting & Implementation Troubleshooting & Implementation



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer / SPOC

  • Sep 2005 - Apr 2008

  Worked as a Network Support Engineer in Saudi Airline's Data Center NOC team and also handled all network and Operation Related Issue for all Airports; Responsible for Incident Management and SLA and sending a analysis report to Management and taking proper actions. Analyzing Repeat call Incidents and taking proper actions. Handling changes like IP migration, distribution switch migration, Voice Vlan mapping and Vlan based load balancing Following up all the Changes and sending outage communication mail to End users. Handling escalation calls which are coming from L1 team and leading monitoring team Involved in preparing MIS report (Device availability report, STC Outage report, Incident and SLA report, Capacity report, BW utilization report) Updating operational documents and uploading the same to share point portal Vendor coordination (ISP's and Cisco Vendor) Responsible for Health and monitoring of Cisco equipment which include Cisco Switches, routers, ACS and Packeteers. Proactive monitoring of Cisco products through CA tool, net flow analyzer and suggesting solutions for networking issues. Monitoring of WAN links and maintaining inventory. Monitoring and managing network traffic. Configuration and troubleshooting MPLS and BGP issue. Creating Vlans and Vlan management for Avaya roll out Responsible for taking backups of routers and switches Installation and configurations of Cisco Routers and Switches Configuration of V-LANS and mapping them to DHCP servers Configuring and maintaining V-LAN, based on project requirements & ensuring customer connectivity Fiber optic termination and network integration for new branch Preventive Maintenance activities such as IOS upgrade, Health monitoring activities to be done 6500, 4500, 3600, 2800, 2600, 1800, 1700 etc. Series Responsible for hardening the new devices. Show less