Naveen Kumar
Principal Customer Success at Code Climate- Claim this Profile
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Topline Score
Bio
Prasad Shinde
I had the pleasure of working with Naveen at an insurance client. Naveen brings up to date architecture insights and trends to the table. He led the foundation work for the architecture group across product/non-product teams. Naveen is quite detail-oriented in his work and makes sure he delivers the quality product to the client. Thanks Naveen for all your hard work and contribution.
Ashok Srirama
It was pleasure working with Naveen on a full fledged transformation program. Naveen demonstrated deep knowledge in system design and his experience from previous engagements has helped a lot in creating the foundational architecture of the program. His attention to detail and customer dedication are impeccable, one of the best customer relationship managers I worked with.
Prasad Shinde
I had the pleasure of working with Naveen at an insurance client. Naveen brings up to date architecture insights and trends to the table. He led the foundation work for the architecture group across product/non-product teams. Naveen is quite detail-oriented in his work and makes sure he delivers the quality product to the client. Thanks Naveen for all your hard work and contribution.
Ashok Srirama
It was pleasure working with Naveen on a full fledged transformation program. Naveen demonstrated deep knowledge in system design and his experience from previous engagements has helped a lot in creating the foundational architecture of the program. His attention to detail and customer dedication are impeccable, one of the best customer relationship managers I worked with.
Prasad Shinde
I had the pleasure of working with Naveen at an insurance client. Naveen brings up to date architecture insights and trends to the table. He led the foundation work for the architecture group across product/non-product teams. Naveen is quite detail-oriented in his work and makes sure he delivers the quality product to the client. Thanks Naveen for all your hard work and contribution.
Ashok Srirama
It was pleasure working with Naveen on a full fledged transformation program. Naveen demonstrated deep knowledge in system design and his experience from previous engagements has helped a lot in creating the foundational architecture of the program. His attention to detail and customer dedication are impeccable, one of the best customer relationship managers I worked with.
Prasad Shinde
I had the pleasure of working with Naveen at an insurance client. Naveen brings up to date architecture insights and trends to the table. He led the foundation work for the architecture group across product/non-product teams. Naveen is quite detail-oriented in his work and makes sure he delivers the quality product to the client. Thanks Naveen for all your hard work and contribution.
Ashok Srirama
It was pleasure working with Naveen on a full fledged transformation program. Naveen demonstrated deep knowledge in system design and his experience from previous engagements has helped a lot in creating the foundational architecture of the program. His attention to detail and customer dedication are impeccable, one of the best customer relationship managers I worked with.
Credentials
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Blockchain: Foundations and Use Cases
ConsenSysDec, 2022- Nov, 2024 -
Customer Success for Impact
Winning by DesignMay, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Sep, 2020- Nov, 2024 -
Sales: Customer Success
LinkedInSep, 2020- Nov, 2024 -
Negotiation Foundations (2012)
LinkedInJan, 2019- Nov, 2024 -
Digital Product Management
University of Virginia Darden School of Business- CourseraNov, 2018- Nov, 2024
Experience
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Code Climate
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United States
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Software Development
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1 - 100 Employee
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Principal Customer Success
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Mar 2023 - Present
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Armory
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United States
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Software Development
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1 - 100 Employee
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Principal Customer Success Manager
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Jan 2021 - Mar 2023
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Technology Consulting Manager
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Mar 2019 - Sep 2020
-CXO Digital Technology transformation Advisor -Lead Architecting 3 (1 fortune 100) customer-centric consulting programs on Cloud Native and DevOps -Strategized on 1 new business and expanded footprint into 2 existing accounts -Grew Business revenue by $14+ MM -Managed and lead 2 diverse teams across multiple locations (on SAFE-38 members, Agile-7 members) -Ensured positive customer experience by proactively managing and growing customer relationship -Developed sales proposals, Statement of Work (SoW), and purchase agreements Show less
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Aqua Security
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United States
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Computer and Network Security
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400 - 500 Employee
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Cloud Native Cybersecurity Specialist
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Jan 2019 - Mar 2019
- Cybersecurity Technology Consulting for Cloud-Native Application Security and DevSecOps - Strategized Alliances team engagement model for partnership with top tier IT services providers - Cybersecurity Technology Consulting for Cloud-Native Application Security and DevSecOps - Strategized Alliances team engagement model for partnership with top tier IT services providers
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Keysight Test Automation
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Software Development
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1 - 100 Employee
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Manager, Customer Success
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May 2018 - Jul 2018
- Created a transformation plan on Enterprise vertical growth and customer acquisition strategies - Coached and developed staff, improved unified customer approach and successful products implementation process for 2 Products - Architected on a new business win and expanded revenue into 1 existing accounts - Helped evolve 2 products to be more collaborative, integrating, and user-friendly - Created a transformation plan on Enterprise vertical growth and customer acquisition strategies - Coached and developed staff, improved unified customer approach and successful products implementation process for 2 Products - Architected on a new business win and expanded revenue into 1 existing accounts - Helped evolve 2 products to be more collaborative, integrating, and user-friendly
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Success Manager-Horizon-3 Products
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Dec 2011 - May 2018
- Designed and drove the strategic vision for 3 Products-ADPART, fasTest, and ThoughtExchange- Executed complete Customer management, relations, and Business growth for 3 products- Grew products revenue from Zero to $30 MM exceeding organization goals (by 180%)- Established ADPART, a market leader, 100+ Fortune 1000 companies- Managed high Customer retention and satisfaction with a higher renewal rate of 92%- Built multi-location Customer Success team from 1 to 7 members, and evangelist team for accelerated customer support and adoption- Drove Engagement, strong user adoption, and churn mitigation - Performed monthly/weekly account reviews to ensure clients are meeting goals and make recommendations to improve metrics- Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities- Developed sales proposals, Statement of Work (SoW), and purchase agreements- Managed Applause (A crowd Digital platform) partnership Show less
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Product Team Lead
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Jan 2006 - Dec 2011
- Launched 3 versions of ADPART (A market-leading Model-Based Automation) product successfully- Launched fasTest (Digital e-Commerce product), the first platform in the industry to offer IT Services online, and ThoughtExchange (A Content Management Platform, inspired by Stock Exchange) - Plan, Design, communicate product details and strategies including Digital and Contextual interactivity - Created Business Requirement and Use Case Documents, collaborated and negotiated with stakeholders including Business, Technology Centre of Excellence (CoE), Accounts, Security, Legal, etc.- Built and groomed 8 strong cross-functional teams, leveraged Agile for higher efficiency - Designed Algorithms, Solution Architecture, Quality Engineering plan Show less
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Education
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Visvesvaraya Technological University
Bachelor's of Engineering, Mechanical Engineering
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