Experience

Satellite

• United States
• Software Development

• Sales Development Representative

  • Sep 2022 - Present

  ★Completed a competitive (2% admission rate) & comprehensive tech sales program with daily practice in simulations of cold calls, objection handling, and e-mail messaging prospects★Developed the research and communication skills (written&verbal) needed to approach target accounts & prospects★Gained on-the-job experience in targeting ICPs and prospecting into target accounts with a specific focus on uncovering prospect's pain points and addressing the benefits a tech product/service can provide in a B2B environment★Coached by tech sales professionals with many years of experience & gained valuable feedback to become a high-performing SDR



CDK Global

• United Kingdom
• 1 - 100 Employee

• Data Analyst

  • Apr 2020 - Present

  ★Engaging clients in individual and group settings to gather business problem narrative, current state analysis, and pain points to track relevant KPIs★Conduct exploratory, descriptive, and sales analysis using tools like Excel & Tableau to understand business drivers and find meaningful insights ★Assisting Business Intelligence analyst in creating daily reports & periodic ad-hoc reports. Concluding with engaging presentations & storytelling for stakeholders

• Customer Service Representative

  • Sep 2017 - Apr 2020

  ★Managed service tickets & cases using Salesforce as a CRM tool ★Serving as the first point of contact for customers: processing new accounts/cancellations, updating customer records, & troubleshooting networks★Taking inbound calls and providing information about products & services, answering questions, and resolving software fixes for customers