Experience

Nuitée | Technology infrastructure for travel

• Ireland
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst

  • Feb 2018 - Present

• Senior Travel Operations Executive

  • Oct 2017 - Feb 2018

  Offering hospitality services to our clients for the business or leisure stay. Managing the travel plans according to the client’s request. Supervising the individual and group tours. Offering suggestions to the clients for various choices. Working with different travel agencies and hotels in order to get the best packages and rates for clients. Ensuring the availability and service by keeping constant contacts with hotel and tour agencies. Sorting out urgent or on spot cases by contacting the hotel directly. Handling the relocation and mapping error issues. Offering future tour plans for frequent travelers. Attending the conference calls with suppliers/providers in order to ensure quality services. Keeping direct contact with clients via post, email, and telephonic channels. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Reservation Specialist (SME)

  • Apr 2014 - Jul 2017

  Responsible for providing support, and wealth of knowledge to the agents. Coaching, and educating team members to learn from each of their escalations, thus empowering them to resolve more issues themselves. Handling of escalated cases, assigning tasks to the agents. Providing cover in the absence of the supervisor. Responsible for providing support, and wealth of knowledge to the agents. Coaching, and educating team members to learn from each of their escalations, thus empowering them to resolve more issues themselves. Handling of escalated cases, assigning tasks to the agents. Providing cover in the absence of the supervisor.



Access Téléservices

• Morocco
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Leader

  • Jul 2011 - Apr 2014

  Assisted the manager in administrative process and procedures. Monitored, audited, and listened the live calls, and provided constructive feedback to the customer services representatives by doing 1 to 1 meetings. Coached, trained, and kept them informed with latest updates. Assisted the manager in administrative process and procedures. Monitored, audited, and listened the live calls, and provided constructive feedback to the customer services representatives by doing 1 to 1 meetings. Coached, trained, and kept them informed with latest updates.



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• Team leader

  • Nov 2006 - Feb 2011

  Lead the entire store operations, assisted manager in all areas of resets, remodels, relocation, and new store openings. Assisted manager in interviewing and hiring, training, mentoring, coaching, and evaluating performance of team members. Worked with store managers to ensure merchandise changes aligned with sales patterns. Handled sales tracking, reporting, and inventory control. Managed all aspect of merchandising, window displays, and stocking. Lead the entire store operations, assisted manager in all areas of resets, remodels, relocation, and new store openings. Assisted manager in interviewing and hiring, training, mentoring, coaching, and evaluating performance of team members. Worked with store managers to ensure merchandise changes aligned with sales patterns. Handled sales tracking, reporting, and inventory control. Managed all aspect of merchandising, window displays, and stocking.