Experience

URIS Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Service Desk Analyst

  • Sep 2017 - Present

  have been working as Service desk analyst for past three and half years for Uris Group (Formally known as Direct Group), providing 1st and 2nd line support. My daily responsibilities was to take calls and record them on helpdesk system. Taking ownership of incident, prioritise and see them through to completion. Troubleshooting faulty software/hardware and configurations of IT equipment. • Creating accounts on active directory, setup emails, phone extension/ phone lines and printer pin and ID cards. • Managing connection on Windows server 2012, connection broker (VDI). • Manage and monitor VMs • Daily backup of servers using BackupExec, recording and sending backup off site. • Looking after Clear swift email filtering system, release, reject and whitelist emails • Monitoring and extracting phone recordings. • Setup VPN access, Pulse secure and blackberry mobile devices for field users. • Setup of archive via enterprise Vault. • Rollout Windows upgrades via MDT (Microsoft Deployment Toolkit) • Migration of domain. • Use Nessus professional to scan and fix vulnerabilities on pc /laptop. • Liaising with 3rd party hardware and software vendor. Show less



NHS Sheffield Teaching Hospital

• 2nd Line IT Support Technician

  • Oct 2008 - Oct 2009

  NHS Sheffield Teaching Hospital Computer Hardware industry October 2008 – October 2009 (1 year 1 month) 2nd line support to Sheffield NHS hospital during University placement year. Duties included : Site visits to repair IT equipment Diagnose and rectify LAN/WAN network issues. Operating System Installs and configurations, Windows NT/2000/XP/Vista/7 System Imaging using Norton ghost General System admin Support of bespoke medical software SMS Show less



Azzcom Computing Systems

• IT technician

  • Sep 2003 - Aug 2008

  Working part time for the past 5 years. In supplying IT products and network solutions. Customer care and sales are my main duties. Daily interaction with customers to discuss and meet their requirments i have excellent skills and knowledge about: • Computer assembly and configuration • Fault finding, diagnostic, Upgrades, Repairs and Maintenance • Networking – cabling and setup of hubs/switches/routers/patch panels /Cisco equipment/ wireless Cisco and non Cisco routers setup • Network security(SDM) Show less