Experience

Mentor Business Systems

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support Manager

  • Feb 2023 - Present

  Management of the In house Support Teams and CASH Implementation projects. Management of the In house Support Teams and CASH Implementation projects.



Mentor Business Systems Ltd

• Implementer, Consultant and Trainer

  • May 2018 - Jan 2023

  Management of clients who newly attain the product/ business management software. This includes implementation of the program, support, training and consultation. This is until implementation is complete thus handed over to a Support Team. Management of clients who newly attain the product/ business management software. This includes implementation of the program, support, training and consultation. This is until implementation is complete thus handed over to a Support Team.



Epos Now

• United Kingdom
• Software Development
• 300 - 400 Employee

• Senior Onsite Engineer and Trainer

  • May 2016 - May 2018

  Installation, Training (Onsite and Remote), Troubleshooting, Repairs, Integrations, Sales and many more specifications for this role. Installation, Training (Onsite and Remote), Troubleshooting, Repairs, Integrations, Sales and many more specifications for this role.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Software Specialist

  • Jan 2014 - May 2016

  Testing new Technology to find its benefits, faults and possible issues customers will encounter. Also telephone technical support at a senior level from Windows/ Mac to TV's/ mobile phones. Testing new Technology to find its benefits, faults and possible issues customers will encounter. Also telephone technical support at a senior level from Windows/ Mac to TV's/ mobile phones.



SANDHURST LEISURE LIMITED

• United Kingdom
• Hospitality

• Property Analyst

  • Sep 2011 - Jan 2014

  I covered every site for Sandhurst Leisure Ltd which was part of 4 sister companies. There were over 60 sites which included, Pubs, Cafe's, Hotels, Restaurants and Night clubs. I managed and monitored all hardware installations, Technical issues and replacements/ upgrades. This included POS/ tills, CCTV/ security systems, Computing, Lighting, Electrical Appliances and general building maintenance. I covered every site for Sandhurst Leisure Ltd which was part of 4 sister companies. There were over 60 sites which included, Pubs, Cafe's, Hotels, Restaurants and Night clubs. I managed and monitored all hardware installations, Technical issues and replacements/ upgrades. This included POS/ tills, CCTV/ security systems, Computing, Lighting, Electrical Appliances and general building maintenance.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Marketing Advertising

  • Feb 2006 - Sep 2011

  I progressed from Admin assistant to Advertising and Price controller within 12 months due to my knowledge and skills acknowledged by management. Duties included All advertising of the building/ shop floor, this consisted of both internal and external advertising. All Price errors to be eradicated once discovered and and price changes amended every day. Looking at possible marketing and promotional schemes to boost sales. This particular store had a weekly turnover of over £1m. I progressed from Admin assistant to Advertising and Price controller within 12 months due to my knowledge and skills acknowledged by management. Duties included All advertising of the building/ shop floor, this consisted of both internal and external advertising. All Price errors to be eradicated once discovered and and price changes amended every day. Looking at possible marketing and promotional schemes to boost sales. This particular store had a weekly turnover of over £1m.