Experience

Studee

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Content Specialist

  • Sep 2020 - Present

  - Create, plan and distribute content for digital platforms including social media and website - Manage social media platforms (Facebook, Twitter, Instagram, LinkedIn and TikTok) - Run B2B and B2C ad campaigns - Conduct keyword research and use SEO guidelines to increase web traffic - Analyze marketing metrics and make changes to optimize performance - Ensure consistency in content creation (style, fonts, images, tone of voice etc) - Generate ideas and concepts for other formats e.g. videos, podcasts, webinars, etc - Collaborate with PR and Outreach teams to create off-site content - Manage CMS uploads of guides and press coverage



Beetroot

• Technology, Information and Internet

• Content Editor

  • Apr 2019 - Sep 2020

  - Produce and manage all content on beetroot.com - Content and copywriting (microcopy, UX, emails, social media, guides, articles) - Create and implement tone of voice - Work with product teams to write copy for new website developments - Edit or re-write existing content to boost performance - Research new content ideas - Analyse, monitor and improve SEO visibility - Conduct regular content maintenance checks to ensure all information is accurate - Proof and edit content written by other teams - Devise marketing strategies - Competitor research - Assist with web page and content design using Figma



Zoopla (part of Houseful)

• United Kingdom
• Software Development
• 400 - 500 Employee

• Junior Content Editor

  • Jan 2019 - Apr 2019

  - Write and edit onsite guides, articles and other content using HTML and CMS - Manage all social media channels (Facebook, Twitter, Instagram and LinkedIn), plan, create and schedule content using Sprout Social - Gather user research and suggest new content and campaign ideas - Proficiently research subjects to support other members of the marketing team - Optimise existing content to enhance SEO visibility & CTRs - Liaise with stakeholders to plan and support marketing campaigns and initiatives



money.co.uk

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Junior Content Writer

  • Aug 2018 - Jan 2019

  Operating within Money.co.uk’s industry leading content team to write engaging, reader centric content that helps users manage their finances and save money. Also work on creating videos, content for social media channels and optimising content pages for search. Operating within Money.co.uk’s industry leading content team to write engaging, reader centric content that helps users manage their finances and save money. Also work on creating videos, content for social media channels and optimising content pages for search.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Financial Crime Analyst

  • Sep 2017 - Aug 2018

  - Used advanced detection systems to identify and monitor suspicious account activity to prevent fraudulent losses to the society and its customers- Provided an outstanding level of service when liaising with fraud victims, internal departments and external agencies when investigating complex fraud cases- Operated calmly and logically in a fast paced environment to ensure sensitive data is protected.- Managing the investigation of multiple cases at any given time

• Fraud Analyst

  • Dec 2016 - Sep 2017

  - Recovered funds that fraudulently debited customer accounts- Processed chargebacks and refunded the victims of fraud- Keyed financial transactions on behalf of other teams in the department- Provided a high level of customer service when liaising with other teams- Managed workload and time efficiently to ensure tasks are prioritised and completed accurately in order to avoid losses to the society- Multi-tasked and oversaw several processes simultaneously by using different computer software systems

• Customer Consultant

  • Jan 2016 - Dec 2016

  - Provided excellent levels of customer service to branches, members and internal departments.- Successfully investigated and solved queries regarding Visa disputes, new current accounts, and payments (CHAPS & SWIFT, direct debits, BACS, standing orders and bill payments).- Worked towards meeting individual and team targets.



Gift Wellness

• Reading, United Kingdom

• Marketing Consultant

  • Jan 2015 - Jan 2016

  - Provided wide-ranging marketing support to this start-up company, with oversight of research, data analysis, competitor analysis and brand development - Conducted market research and statistical analysis of findings, including assessment of multimedia content - Met strict deadlines, planning and implementing efficient qualitative and quantitative data collection strategies - Authored final report setting out recommendations for market penetration - Provided wide-ranging marketing support to this start-up company, with oversight of research, data analysis, competitor analysis and brand development - Conducted market research and statistical analysis of findings, including assessment of multimedia content - Met strict deadlines, planning and implementing efficient qualitative and quantitative data collection strategies - Authored final report setting out recommendations for market penetration



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Aug 2012 - Jan 2015

  - Processed transactions on the checkouts and self scan machines - Provided the most efficient and pleasant customer experience - Solved customer queries - Gained experience in back office roles in areas such as stock control and online order processing - Processed transactions on the checkouts and self scan machines - Provided the most efficient and pleasant customer experience - Solved customer queries - Gained experience in back office roles in areas such as stock control and online order processing