Navdeep Kaur Sandhu
Corporate Trainer ANZ (Technical) at Menulog Group Limited- Claim this Profile
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English Full professional proficiency
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Punjabi Full professional proficiency
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Hindi Full professional proficiency
Topline Score
Bio
Te Aparangi Thompson
Navdeep is a thoughtful and skilful trainer. She confidently leads training and development groups of all levels and has a keen eye for detail. She prioritises the various activities she has, between producing new training material, and delivering and embedment process knowledge. I had the pleasure of working with her over the past 12 months and she is always extremely helpful and agile in her ways of working.
Bibi Tokovic
I worked with Navdeep for a year at Menulog and in that year, I've seen her not only excel at the core elements of her job -- facilitating and engaging/motivating adult learners — but also learn other tasks that extend well beyond the scope of her role such as content design and writing, gap analysis and quality assurance. Navdeep has a willingness to learn and take on new responsibilities for self development and to enable her to get the best outcomes for her learners. She worked proactively at mastering her core role and projects which were imperative to the companies growth. She is ambitious and productive and a great example for the team! I can’t wait to see what she does in the next step of her career trajectory.
Te Aparangi Thompson
Navdeep is a thoughtful and skilful trainer. She confidently leads training and development groups of all levels and has a keen eye for detail. She prioritises the various activities she has, between producing new training material, and delivering and embedment process knowledge. I had the pleasure of working with her over the past 12 months and she is always extremely helpful and agile in her ways of working.
Bibi Tokovic
I worked with Navdeep for a year at Menulog and in that year, I've seen her not only excel at the core elements of her job -- facilitating and engaging/motivating adult learners — but also learn other tasks that extend well beyond the scope of her role such as content design and writing, gap analysis and quality assurance. Navdeep has a willingness to learn and take on new responsibilities for self development and to enable her to get the best outcomes for her learners. She worked proactively at mastering her core role and projects which were imperative to the companies growth. She is ambitious and productive and a great example for the team! I can’t wait to see what she does in the next step of her career trajectory.
Te Aparangi Thompson
Navdeep is a thoughtful and skilful trainer. She confidently leads training and development groups of all levels and has a keen eye for detail. She prioritises the various activities she has, between producing new training material, and delivering and embedment process knowledge. I had the pleasure of working with her over the past 12 months and she is always extremely helpful and agile in her ways of working.
Bibi Tokovic
I worked with Navdeep for a year at Menulog and in that year, I've seen her not only excel at the core elements of her job -- facilitating and engaging/motivating adult learners — but also learn other tasks that extend well beyond the scope of her role such as content design and writing, gap analysis and quality assurance. Navdeep has a willingness to learn and take on new responsibilities for self development and to enable her to get the best outcomes for her learners. She worked proactively at mastering her core role and projects which were imperative to the companies growth. She is ambitious and productive and a great example for the team! I can’t wait to see what she does in the next step of her career trajectory.
Te Aparangi Thompson
Navdeep is a thoughtful and skilful trainer. She confidently leads training and development groups of all levels and has a keen eye for detail. She prioritises the various activities she has, between producing new training material, and delivering and embedment process knowledge. I had the pleasure of working with her over the past 12 months and she is always extremely helpful and agile in her ways of working.
Bibi Tokovic
I worked with Navdeep for a year at Menulog and in that year, I've seen her not only excel at the core elements of her job -- facilitating and engaging/motivating adult learners — but also learn other tasks that extend well beyond the scope of her role such as content design and writing, gap analysis and quality assurance. Navdeep has a willingness to learn and take on new responsibilities for self development and to enable her to get the best outcomes for her learners. She worked proactively at mastering her core role and projects which were imperative to the companies growth. She is ambitious and productive and a great example for the team! I can’t wait to see what she does in the next step of her career trajectory.
Experience
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Menulog
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Australia
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Food and Beverage Services
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300 - 400 Employee
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Corporate Trainer ANZ (Technical)
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Apr 2021 - Present
- helping the company to increase productivity by teaching new skills and knowledge to employees. - Deliver and help in continuous improvement of training program. - Plan and implement an effective training curriculum. - Train and guide new employees in technical and soft skills. - Conduct assessment and feedback sessions. - helping the company to increase productivity by teaching new skills and knowledge to employees. - Deliver and help in continuous improvement of training program. - Plan and implement an effective training curriculum. - Train and guide new employees in technical and soft skills. - Conduct assessment and feedback sessions.
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Sales Subject Matter Expert
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Sep 2019 - Mar 2021
- coaching team in sales techniques and opportunities.- Monitoring employee productivity and providing constructive feedback.- Providing customer problem resolution pertaining to sales.- Maintain and update sales report weekly.-Organising workflow and ensuring that employees understand their duties and delegated tasks.- Achieved best KPI’s by assisting team in terms of maintaining adherence, reaching the sales goal and be the best performer team in NPS and CSAT surveys.
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Digital Case Manager for NBN Migration project
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Sep 2019 - Sep 2020
- Started as a NBN Case Manager responsible for the on-boarding of the customers from their Legacy Connection to latest NBN Technology. - Worked on various roles such as customer service rep, technical support associate, sales associate and have helped new employees during their training. -Worked on critical projects as technical subject matter expert to support the organisation during the COVID pandemic.- Achieved highest NPS for 3 months in a row.
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7-Eleven
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United States
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Retail
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700 & Above Employee
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Assistant Retail Manager
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Mar 2017 - Aug 2019
- Handling customer and employee inquiries and maintaining records, while improving organisation attractiveness by recommending new ideas and practices. - Worked on various managerial roles that include creating and updating roaster and working hours of employees, inventory management of goods, E-safe banking, ensuring Work, Health and Safety policy. - Providing training to the newly hired employees and helping them in adjusting to the culture of the place. - Contribute to the team efforts by accomplishing the desired results in CSAT surveys, assurance and excellence reviews every year.
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Education
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2017 - 2019
Charles Sturt University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
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