Experience

Urbanshire Limited

• United Kingdom
• Repair and Maintenance
• 1 - 100 Employee

• Director

  • Jan 2020 - Present

  Working for the director of urbanshire, I am responsible for the diary management and inbox management of the team. Daily setting appointments with tenants landlords letting agents and block management companies (clients) ensuring that all quotes and invoices were sent out time and reconciled each week. Responsible for the update of the website the continuous growth of the business branding and communications across the board MAIN DUTIES Maintain, organise and communicate the Directors diary Organise and respond to all email/phone calls Create and communicate all appointments for property maintenance Develop the business with new clients and continue to maintain a good relationship Book travel and purchase materials Pay contractors and create/chase invoices Maintain and develop the website and social media Create weekly monthly and yearly reports and forecasts Show less



Take Back Time

• Business Support Specialist

  • Jun 2020 - Present

  Business Support Specialist Virtual Assistant specialising in remote Business Support such as Process Streamlining Inbox Management Diary Organisation Web Design Data Entry Data Cleansing and Reporting Invoicing & Debt Collection Wordpress Blog Management Research HOW CAN A VIRTUAL ASSISTANT WORK FOR YOU Identify your pain points What are you finding overwhelming or hard to manage? What parts of your planning or admin could a Virtual Assistant help with? Lets have a Discovery Call to Brainstorm Allow me to take over Lets create an action plan on how you would like things to be done- what I can do for you and within what time frame - lets draw up goals and a flow for what processes we need to achieve to get you back on track Enjoy your time At last, use your free time how you see fit - anything is possible! Do you want to spend more time with family and friend or concentrate on new projects? **Packages** Package prices depend on the number of hours booked. Contact me today to arrange a discovery call where we build a tailored package perfect for your needs. Show less



First Utility

• United Kingdom
• Utilities
• 100 - 200 Employee

• Case Resoution Executive

  • Jan 2016 - Feb 2019

  In the role of Customer Case Specialist, I have transferred my skills from my roles as Complaints Co-ordinator to successfully become a Customer Case Specialist who has also exceeded the team's individual targets of ‘case closures’ since day 1. In a team of 12, I currently maintain an average of 33% of the team's workload and closures and have successfully learned a new sector and its processes in a very short space of time. MAIN DUTIES Dealing with day to day emails and telephone calls Logging and maintaining a proportion of the Switching Complaints Adhering to internal and external KPIs for levels of service and response times Daily reporting of the team's activities Daily reporting of outstanding workloads and request Responsible for assisting with the training of new employees in my team and providing adequate and detailed feedback to both employee and Team Leader Show less


Countrywide Estate Agents
• Real Estate
• 100 - 200 Employee
• Property Manager

  • Oct 2015 - Jan 2016


The Property Redress Scheme

• Legal Services Adminstrator

  • Oct 2013 - Oct 2015

  Working alongside senior management in the Disputes and Legal Services Department for a Tenancy Deposit Protection Scheme and Property Ombudsman Scheme which offers a free Alternative Dispute Resolution (ADR) to both Tenants, Landlords, Agents and their clients. I first began as a Frontline Account Handler, answering calls and creating Memberships and Protections. I quickly moved onto being the Frontline Administrator, dealing with all incoming and outgoing correspondence and investigations. Then I was seconded to the role of the Complaints Co-ordinator for a year and finally promoted to the Legal Services Administrator. My latest role was to ensure the smooth running of all administrative processes in the Legal Services Department and maintaining the Legal Services Manager’s diary. It is highly varied and during this time I have assumed the role of other administrators, customers service advisors and the complaints co-ordinator. Following on, with the introduction of the Property Redress Scheme (PRS) in April 2014, I split my time between both Schemes, becoming an ‘Act as’ Manager for the PRS, including building the highly successful scheme from scratch and interviewing all potential employees and contractors and maintaining strict SLA and regulation checks. Show less



mydeposits

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2010 - Oct 2015

  ACHIEVEMENTS Successfully streamlined the internal administration process and introduced letter templates Successfully reorganised the complaint handling process, introduced email templates, an improved contract filing system and contract renewal monitoring system I also helped to train and mentor staff across the business in complaint resolution and where available support other teams in maintaining high levels of service during busy periods. Created successful call scripts for use with outsourcing company saving the company money Successful assisted in bidding and winning specific tenders Trusted to be responsible for building the PRS alongside the CEO and outsourced companies Show less