Experience

Afea Care Services

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Intake Officer

  • Sep 2021 - Present

  ~ Afea offers compassionate Home and Community Care for people living with a Disability and the Elderly, Supported Independent Living in our properties across Sydney, Plan Management and Support Coordination services to NDIS participants across Australia. ~ Afea offers compassionate Home and Community Care for people living with a Disability and the Elderly, Supported Independent Living in our properties across Sydney, Plan Management and Support Coordination services to NDIS participants across Australia.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Senior Travel Consultant

  • Dec 2017 - Nov 2020

  ~ Effectively consult with customers in person and via phone or email ~ Liaising with suppliers and airlines in a professional manner ~ Promptly working within timeframes in a fast paced environment ~ Creating travel itineraries tailored to customer needs from beginning to end including services such as flights, cruises, hotels, tours, insurance and interest free finance ~ Ensuring to maintain constant customer interaction and being available for further assistance during their holiday ~ Creating a client base for repeat business through building rapport and providing positive holiday experiences ~ Meeting commission targets and KPIs ~ Efficiently responding to the Covid impacts of border closures and travel restrictions on travellers by rearranging flights to bring customers back home to Australia, arranging overseas accommodation where flights were being delayed and seeking refunds and credits from suppliers for clients cancelled future holidays ~ Assisting management in training and developing novice employees through planning and running training sessions on advanced systems use and product knowledge



Best&Less

• Australia
• Retail
• 400 - 500 Employee

• Assistant Store Manager

  • Aug 2013 - Jul 2017

  ~ Managing and leading a team of upto 15 staff per store~ Responsible for payroll, hiring and interviewing~ Effectively training and developing employees~ Ensuring stock flow and deliveries were being maintained consistently ~ Dealing with conflict resolution in a professional manner~ Monitoring and managing loss prevention practices~ Handling cash and banking on a daily basis~ Participating in weekly regional phone conferences and running daily team meetings to discuss promotions, daily budget and delegating tasks.~ Compiling and analysing reports including sales and wages, profit and loss and action plans~ Contributing to the increase of sales and profitability in a number of stores when compared to the prior trading year by being innovative and adapting to the needs of the market

• Sales Assistant

  • Aug 2008 - Aug 2013