Experience

360 Insights, LLC

• 1 - 100 Employee

• Operations Success Manager

  • Oct 2019 - Present



Tory Burch

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Support Associate (part-time)

  • Oct 2017 - Apr 2020

  Operational ExcellenceAdhere to all sales and operational policies and procedures are maintained with a focus on excellence.Accurately process all POS transactions and capture of customer information.Have a proper understanding of the radio communication and all technology tools used in the store.Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.Assist with store maintenance needs and supply ordering.Meet deadlines – IMRDs, damages, transfers, charge sends, etc.Properly print tickets in WebIM.Protect our assets by adhering to all loss prevention policies and procedures.Detail oriented with ability to multi task and prioritize work to produce desired outcomesBe Buddy/Team PlayerModel behavior that reflects the company’s core values.Appropriately manage conflict and take ownership for your part in the team dynamic.Demonstrate a high degree of maturity and integrity.Identify opportunities to support the team in delivering a transformational experience.Contribute to a positive atmosphere that is fun, professional, productive and team oriented.



VerticalScope Inc.

• Canada
• Software Development
• 100 - 200 Employee

• Senior Accounts Recievable Analyst & Client Retention Manager

  • Nov 2016 - Jun 2019



Complete Innovations Inc.

• Canada
• Oil and Gas
• 1 - 100 Employee

• Loyalty and Retention Specialist

  • Mar 2014 - Sep 2016



Telus

• Canada
• Telecommunications
• 700 & Above Employee

• Loyalty and Retention Specialist

  • Apr 2013 - Dec 2013

  -Build client loyalty by providing recommendations and alternatives to contacted clients-Upselling of product and services to increase feature penetration and improve revenue-Provide timely follow-up to client issues 100% of the time-Troubleshoot technical service issues, determine root causes of problems and finding appropriate resolutions to maintain clients on the TELUS Mobility network-Liaise with internal operational groups to investigate and resolve complex client issues-Analyze client information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain clients-Participate in special projects as needed



GAP INC- OLD NAVY SCARBOROUGH TOWN CENTRE JUNE

• ASSISTANT STORE MANAGER

  • Jan 2001 - Nov 2012

  OF SERVICE & OPERATIONSManages all activities related to improved profitability within the store, including process and productivity standards and improvement, expense controls and maximizing gross marginSet, monitored and followed up on productivity goals and objectives for the store team to maximize sales and profitabilityManaged execution through effective planning, prioritizing and communication and follow-up.Utilized company tools, reports and feedback to analyze trends and identify opportunitiesOwned and ensured operational excellence through the implementation of company defined best practices; monitors results and productivity through operational scorecard; corrects/adjusts plans accordingly to deliver on target resultsPerforms Leader on Duty responsibilitiesOpens and closes the store in accordance with company standardsMonitors daily payroll planner when opening store and adjusts schedule accordinglyPractices and ensures all company policies and procedures are followedEnsures Leaders and Associates utilize recovery statements to minimize external lossExecutes all activities related to Risk Management and Safety



Breamar – Dylex Inc. Limited

• Store manager

  • Jul 1995 - Jun 2001

  Provided leadership and direction to the store team by exercising independent judgment and discretion in order to successfully execute company strategies, and ensure that all business is conducted without bias or prejudice. Drives and monitors store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. Drove results through creating short plans and long-term strategies, processes, and events that create a positive in-store experience for the internal and external customers.



Promobility – Scarborough, ON

• Administrative Assistant

  • Jan 2000 - Jan 2001

  Provided all administrative duties including data management, accounting support, On-Call support, and contract administration. As well record keeping, reception, office supply management, payroll and project admin support. Provided all administrative duties including data management, accounting support, On-Call support, and contract administration. As well record keeping, reception, office supply management, payroll and project admin support.



Med-Chem Labs- Scarborough

• Microbiology Technician

  • Jul 1997 - Dec 1997

  Preformed various laboratory tests on patient specimen, completed various reports and analysis on results. Preformed various laboratory tests on patient specimen, completed various reports and analysis on results.