Experience

SavvySuit
• United States
• Software Development
• 1 - 100 Employee
• Designer

  • Aug 2022 - Present


Socio-Technical Interaction Research Lab

• Research Services
• 1 - 100 Employee

• User Experience Researcher

  • 2021 - Present

  - Conducted a User Experience Research project where my team and I hosted 5 User Experience Bootcamps with a total of 15 teens to find out which online solutions that teens would prefer to be implemented. - Assisted in planning research studies before finalizing and submitting to the Institutional Review Board - Developed a relationship with local schools, organizations, and online groups for community outreach, and meetings for recruitment - Led external recruitment process for our research studies - Prepared, proofread, edited, and finalized incoming and outgoing documents and reports - Designed advertising flyers for research studies - Maintained an Airtable workspace with over 300 organization contact information - Currently working on a user experience research project where we plan to recruit 7-8 teens to be a part of a Youth Advisory Board that will review our new, old, and current research studies. After reviewing the studies they will then give us feedback on how we can make those research studies more teen-friendly.


Walmart Global Tech
• United States
• Software Development
• 700 & Above Employee
• UX Designer

  • Jun 2022 - Aug 2022
• UI Designer

  • Mar 2022 - May 2022


Orlando O Spencer I, Inc. (OOS Group™)

• United States
• Airlines and Aviation
• 1 - 100 Employee

• User Experience Design Intern

  • Dec 2021 - Apr 2022

  - Worked closely with the development and marketing team to design a landing page that attracts users to the company’s pilot instructor and trainee app - Designed and prototyped 50+ dashboard screens for the website version of the company’s pilot instructor and trainee app - Collaborated with 2 other designers to design and prototype useful features on one of their products based on client feedback - Worked closely with the development and marketing team to design a landing page that attracts users to the company’s pilot instructor and trainee app - Designed and prototyped 50+ dashboard screens for the website version of the company’s pilot instructor and trainee app - Collaborated with 2 other designers to design and prototype useful features on one of their products based on client feedback



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Applecare Advisor

  • Jun 2020 - Sep 2020

  - Applied problem-solving skills to resolve customer inquiries and disputes with malfunctioning products in a clear and courteous manner while maintaining a 94% customer satisfaction review rate - Answered approximately 100 incoming calls daily while utilizing a courteous and professional manner to collect information, complete data entry, and identify customer needs - Recognized by my manager as a “Top Performer” for consistently delivering quality customer service - Applied problem-solving skills to resolve customer inquiries and disputes with malfunctioning products in a clear and courteous manner while maintaining a 94% customer satisfaction review rate - Answered approximately 100 incoming calls daily while utilizing a courteous and professional manner to collect information, complete data entry, and identify customer needs - Recognized by my manager as a “Top Performer” for consistently delivering quality customer service