Experience

I&I Group PLC. - iiG

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Functional Consultant

  • May 2020 - Present

  • Gather business requirements and analyze the current business processes of the client and recommend and develop solutions to meet the clients’ needs.• Identify client’s business issues and marketing challenges, then come up with the solutions to address those challenges.• Identify significant process opportunities and lead key decision owners in defining future state and ROI.• Develop and define business requirements, workflow design, process mapping, functional specifications, gap analyses, and use cases.• Propose roadmaps of specific focused projects/actions to achieve the desired future state.• Interact with key decision owners and IT team to ensure the system solutions meet the functional requirements.• Perform detailed analysis of business and technical processes and requirements.• Map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve "to be" process.• Work with business, IT and other functions as needed on process implementation planning, functional specs, and test scripts.• Review, recommend and implement available or industry-standard tools and technologies as appropriate to deliver process optimization solutions.



MOCAP Limited (เอ็มโอแค็ป)

• Thailand
• Telephone Call Centers
• 1 - 100 Employee

• Business Analyst

  • Mar 2019 - Apr 2020

  - Closely work with stakeholders of the company to ensure all CRM requirements are met to the customer- Conduct feasibility study and able to work well with sales team to come with a suitable solution- Perform Research & Development (R&D) Task to improve the quality of IT solutions and propose new technology to the company.- Communicate and manage the timeline of software development life cycle, including supporting & testing with the client during initial launch phase- Coordinate and work with developer team & software tester to ensure software quality and implementation requirements are met- Able to negotiate requirements into phases if the project scope is expansive- Liaise and balance requirements between client and system development- Provide a mock-up design to effectively communicate on UI/UX framework- Coordinate with IT infrastructure team on hardware resources if it is required- Able to provide consultancy for application development solutions and explain the rationale of complex or difficult requirements



Mobile-Technologies

• United Arab Emirates
• Telecommunications
• 100 - 200 Employee

• Monitoring & Support Engineer

  • Aug 2017 - Mar 2019

  - Operates a 24 hours 7 days a week service.- Monitors production services. - Verifies services after monitoring alarms. - Creates support tickets for monitoring issues. - Observes incoming customer communication (email, phone [fall-back]). - Creates or ensures creation of support tickets from customer communication.- Prioritizes support tickets according to pre-defined matrix. - Defines a meaningful title to each new support ticket. - Assigns the ticket to the proper project queue. - Adds/merges related email or messages into existing tickets. - Informs parties to work on tickets, or escalates and alerts according to pre-defined schema. - Creates Preventive Maintenance reports based on pre-defined procedures. - Executes simple and pre-defined actions to resolve problems found through Preventive Maintenance (e.g. clearing of disk space, Database record, AMQ logs)- Prepare the system information report base on customer expectation- Deploy system patch, Application patch, also tuning a configuration to ensure the system is working fine.



MOCAP Limited (เอ็มโอแค็ป)

• Thailand
• Telephone Call Centers
• 1 - 100 Employee

• IT Support Engineer

  • Jul 2014 - Aug 2017