Experience

A-HOST Company Limited

• Thailand
• Information Technology & Services
• 1 - 100 Employee

• Senior Consulting Manager

  • Feb 2019 - Present

  Strategic- Develop Enterprise Services Division strategy focused both on financial gain align with cooperate directions.- Oversee all technology operations and evaluate them according to established goals- Researching competitors’ products, pricing, and product success to determine customer preferences.- Define Division’s KPIs and distribute them to all employees on the team in order to achieve corporate direction goals.- Project Director of Cloud Infrastructure with Managed Services for support customer- Product Manager of Microsoft Cloud Product and Infrastructure (Server, Storage, Network and Backup Solutions)Financial- Identify opportunities for appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, and purchasing- Manage the relationships with suppliers, ensuring that the optimum services and supplies are procured and that contracts engaged into are fit for purpose and meet the business need.- Produce revenue and gross profit margin reports by monthly to the CEO on cash flow, forecast revenue, customer pipeline and KPIs.Operational- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Ensure continuous delivery of IT services through oversight of service level agreements with end users or partners, monitoring of IT systems performance.- Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.- Resolving customer complaints in a timely and professional manner to maintain customer loyalty.- Manage staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance- Develop and maintain an appropriate team organizational structure that supports the needs of the business Show less

• Supervisory Consultant

  • Feb 2015 - Jan 2019

  - Develop sub-division (enterprise cloud) strategy focused both on financial gain align with cooperate directions.- Conduct research to identify new markets and customer needs- Presale support for Hardware Product (IBM, Lenovo, HPE, Nutanix and IBM System Storage)- Presale support for Backup Solution (IBM Tivoli, Veritas Netbackup, Veritas BackupExec, Veeam and Data Domain)- Presale support for Cloud Infrastructure with Managed Service at A-HOST Cloud- Develop project proposal for meet with customer requirement, RFP, and TOR- Develop project plans, goals, and budgets; identifying resources needed- Develop schedules and methods for measuring results- Guiding and performing strategic analysis for the project- Organizing and managing all phases of the project to ensure on-time completion- Assembling and coordinating project team members; assigning individual responsibilities- Process Owner of Service Continuity and Service Availability Management for ISO 20000 IT Service Management Process Show less

• Technical Consultant

  • Nov 2010 - Jan 2015

  - Presale support for IBM Hardware Product (IBM Power System, IBM System Storage and Backup Solutions)- Design, Sizing and Present hardware solution for support customer workload- Implement and migrate with hardware solution (IBM Power System, IBM System Storage, SAN Switch, Tape Library and Lenovo Server)- On-going support for hardware, operating software and system software and analyzing problems, capacity planning and proposing solutions for solve customer problem- Anticipating potential issues or bottlenecks and identifying possible solutions.- Trainer for AIX Administrator and Storwize Storage Administrator- Presale support for Oracle Software (Oracle Database and Oracle Weblogic)- Installing and configuring operating systems and oracle database software.- Oracle Database Administrator- Monitor performance and manage parameters to provide fast responses to front-end applications.- Documenting processes and monitoring system performance metrics.- Databases migrate/upgrade to new versions of the Oracle Database System Show less



OPEN TECHNOLOGY PUBLIC COMPANY LIMITED

• System Engineer

  • Aug 2008 - Sep 2010

  Outsource system administrator for Toyota Motor Thailand Co., Ltd. - Monitoring and Support G-ALC System Toyota Motors Thailand Co., Ltd. - Coordinate with Japanese Systems Engineering team for supporting system - On-call support and troubleshooting problem of user - Administrate Red Hat Enterprise Linux servers - Responsible for the maintenance, configuration, and reliable operation of computer systems, network, and servers - Monitor performance and maintain systems according to requirements - Investigate problem and find root cause for prevent problem - System Preventive Maintenance - Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure - Develop material to train staff on new technologies - Prepare problem management summary for head officer (Daily, Weekly and Monthly) Show less