Experience

Esso (Thailand) Public Co Ltd

• Thailand
• Oil and Gas
• 1 - 100 Employee

• Territory Manager

  • Mar 2019 - Present

  Role and Responsibilities : • Manage the site operator relationship by effectively counseling, motivating and ensuring excellence in execution of core values and flawless operations to achieve maximum site profitability • Manage Site operator to follow the on-site implementation of policies and processes and site operating procedures and applicable laws and regulatory requirements including closing any gaps as required • Conduct regular site visits and provide counseling, guidance and support to grow sales volume, sustain superior retail operating and brand standards in a cost-effective manner • Negotiate and secure site operator participation in marketing programs • Feedback market intelligence information on network expansion opportunity, market competitiveness, and any on-site execution issues • Lead negotiations with site operator on contracts (new/renewal/divestment/compliance) • Actively participate in site operator selection and credit assessment and provide input for credit review, handle collections as needed • Assist in regulatory compliance and risk assessments • Interface with other functions in addressing issues or implementing initiatives related to the area of expertise • Actively participate in any project executions upon ad-hoc assignment Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Loyalty operations Team Leader

  • Sep 2017 - Feb 2019

  Role and Responsibilities:• Support Card and Loyalty Programs partnership development and ongoing engagement for the loyalty program across various categories• Engage with our vendor to develop unique rewards for our loyalty members in Esso Brand• Collaborate with internal teams to build rewards strategies that drive program engagement• Collaborate with our vendor to build promotion campaigns that drive loyalty marketing goals• Preparing and supporting integrated marketing plans across multiple channels to increase brand awareness and support engagement initiatives• Perform program closure and support post-campaign for KPI analyses• Work closely with marketing teams across retail brands to ensure alignment with brand equity• Ability to analyze and present insights to internal and external stakeholders• Involved call center briefing for all AP promotions campaigns• Create and manage account plan and 1YSMP calendar that outline offer commitments performance objectives, financial targets (NFM – Non Fuel Margin), and critical milestones on a tactical and long term basis• Leading by thinking and by doing, making a great contribution to a collaborative, positive and high performing team• Opportunity to develop the team further as the initiatives create revenue• Desirable for AP promotions achieving with the flawless execution smoothly, including accounting and vendor management• Coordinated all changes by maintaining require MOC to stakeholder and vendor and obtained approvals prior to implementation and communicate the change• Experienced in the AP Promotionso Launch of Professional Driving Vehicle License (PDVL) program within 2 monthso ATL Promotions: Double point Instantly, Front-End Redemption, LINE redemptiono BTL Promotions: MTHT (Mid ti High Tier), MR (Member Reactivation), Point Zero rise Show less

• AP Change Coordinator

  • Sep 2013 - Sep 2017

  Role and Responsibilities :• Coordinating with vender for the change request in the system mitigating risk of change• Developed the change management and coaching vendors(CGI, AIMIA, ATOS and Toppan) for the impact of change and efforts• Lead testing for end to end process to avoid the risk before implement to production• Implement a change management plan, execution plan, timeline of project and contingency plan including communication plan, coaching plan and training plan as required.• Lead meeting to gather all relevant 3rd parties t o be involved when the change will be occurred. • Review project plan with key stakeholders to understand the scope of change and commit the timeline of project execution.• Retails and POS experienced to understand the System Interface and Network Algorithm from Esso service stations to FEP Application• FEP(Front End Processing) Application to authorize Fleet card transactions• Vender Management skills to follow up the issue and root cause • Conclusion the incident issue into incident report • Migration Project: o Speedpass Migration (Relocated from MY to SG) o Class Card Migration o PNG Mobilcard Online Authorization o WMPOS Upgrade Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• SG POS - QA Software Tester

  • Mar 2010 - Sep 2012

  Role and Responsibilities : - System setup hardware and software configuration for testing in the lab - QA and testing, infrastructure support and test activity for SG POS Project - Support end to end process for testing and regression testing of site system functionality including check message with Card Authorization system (Tandem) - Coordinate with developer and QA testing software when found the new issues - Follow up to get target date and manage vender to fix the issues - Roll out SG POS system at Esso Service station in Singapore - UAT testing at Singapore with business team - Standby and visited station after roll out the new system at Esso service station Show less



PTT Digital Solutions Company Limited

• IT Services and IT Consulting
• 500 - 600 Employee

• Helpdesk Coordination

  • Aug 2009 - Feb 2010

  Role and Responsibilities : - Receive user’s problems via phone and email - Create tickets (calls, incidents, requests) in Remedy program - Assign tickets to network engineer for support and resolve the issues - Follow up tickets and manage timeline to fix - Verify resolution with user Role and Responsibilities : - Receive user’s problems via phone and email - Create tickets (calls, incidents, requests) in Remedy program - Assign tickets to network engineer for support and resolve the issues - Follow up tickets and manage timeline to fix - Verify resolution with user



Chevron

• United States
• Oil and Gas
• 700 & Above Employee

• IT Support

  • Apr 2009 - Jul 2009

  - Migrate window XP to Window Vista and coordinate all requests with user - Backup all data to transfer to new laptop - Teach user, how to use Microsoft Office 2007 and window Vista - Support and solve the issue after return laptop to user - Migrate window XP to Window Vista and coordinate all requests with user - Backup all data to transfer to new laptop - Teach user, how to use Microsoft Office 2007 and window Vista - Support and solve the issue after return laptop to user