Service Technician

• Jul 2023 - Present

Sales Associate / Cashier

• May 2021 - Apr 2023

- Provided a positive customer experience to make every customer feel satisfied - Dealt with some difficult customers by active listening with kindness and empathy - Answered customer’s questions and solve customer’s issues by suggesting specific products or solutions - Organized aisles and shelves and fill stocks - Provided a positive customer experience to make every customer feel satisfied - Dealt with some difficult customers by active listening with kindness and empathy - Answered customer’s questions and solve customer’s issues by suggesting specific products or solutions - Organized aisles and shelves and fill stocks

International Social Media Ambassador

• Sep 2020 - Apr 2021

- Increased the number of potential students by sharing Yukon University student experience with future international students around the world through Yukon University's social media account (Facebook / Instagram) - Created content to post on social media e.g.) Interviewed the university president, university students, and faculty staff. Recorded the interview and edited the video to post https://www.instagram.com/yukonuinternational/ - Increased the number of potential students by sharing Yukon University student experience with future international students around the world through Yukon University's social media account (Facebook / Instagram) - Created content to post on social media e.g.) Interviewed the university president, university students, and faculty staff. Recorded the interview and edited the video to post https://www.instagram.com/yukonuinternational/

Digital Marketer / Web Director

• Jan 2017 - Aug 2019

- Increased Softbank mobile carrier sales by using big data on Yahoo! JAPAN’s platform (67.43 million monthly active users) - Negotiated with stakeholder which is one of the most well known mobile carrier company, Softbank Corp. - Increased Click Through Rate (CTR) for email and web banners more quickly - Solved problems with the team internally and externally e.g.) identified the problem, discussed the solution, evaluated with the team - Directed creating own website with engineer and designer by communicating with them smoothly Show less

Junior Digital Marketing Consultant

• Apr 2014 - Dec 2016

- Increased the number of automobile insurance policies sold by using data on the database - Analyzed the insurance needs of potential customers by using Google Analytics - Suggested the digital marketing solution such as email and website marketing plans to the client - Increased the number of automobile insurance policies sold by using data on the database - Analyzed the insurance needs of potential customers by using Google Analytics - Suggested the digital marketing solution such as email and website marketing plans to the client