Natsuko Udagawa
Product Manager at Autumn- Claim this Profile
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Japanese Native or bilingual proficiency
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English Full professional proficiency
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Bio
Nico Eggert
I have worked with Natsuko on a consumer facing project in Japan and we have co-organized open innovation program in Korea. Her natural curiosity and perceptiveness make her invaluable when it comes to generating customer insights. At the same time, her attention to detail and calm demeanor are a great asset when things become hectic. She is able to move seamlessly between corporate and start-up settings and acts as a connector between cultures.
Stephen Barnham
Natsuko is a bicultural professional, who I have worked with for a number of years. She is well organised, knowledgeable and focused on rethinking the insurance. She has helped us navigate Horizon 3 and future proof our business through the running of an open innovation platform / start up accelerator (Collab) and leading initiatives focused on building a test and learn culture with a foundation in innovation. She is curious, hard working and reliable.
Nico Eggert
I have worked with Natsuko on a consumer facing project in Japan and we have co-organized open innovation program in Korea. Her natural curiosity and perceptiveness make her invaluable when it comes to generating customer insights. At the same time, her attention to detail and calm demeanor are a great asset when things become hectic. She is able to move seamlessly between corporate and start-up settings and acts as a connector between cultures.
Stephen Barnham
Natsuko is a bicultural professional, who I have worked with for a number of years. She is well organised, knowledgeable and focused on rethinking the insurance. She has helped us navigate Horizon 3 and future proof our business through the running of an open innovation platform / start up accelerator (Collab) and leading initiatives focused on building a test and learn culture with a foundation in innovation. She is curious, hard working and reliable.
Nico Eggert
I have worked with Natsuko on a consumer facing project in Japan and we have co-organized open innovation program in Korea. Her natural curiosity and perceptiveness make her invaluable when it comes to generating customer insights. At the same time, her attention to detail and calm demeanor are a great asset when things become hectic. She is able to move seamlessly between corporate and start-up settings and acts as a connector between cultures.
Stephen Barnham
Natsuko is a bicultural professional, who I have worked with for a number of years. She is well organised, knowledgeable and focused on rethinking the insurance. She has helped us navigate Horizon 3 and future proof our business through the running of an open innovation platform / start up accelerator (Collab) and leading initiatives focused on building a test and learn culture with a foundation in innovation. She is curious, hard working and reliable.
Nico Eggert
I have worked with Natsuko on a consumer facing project in Japan and we have co-organized open innovation program in Korea. Her natural curiosity and perceptiveness make her invaluable when it comes to generating customer insights. At the same time, her attention to detail and calm demeanor are a great asset when things become hectic. She is able to move seamlessly between corporate and start-up settings and acts as a connector between cultures.
Stephen Barnham
Natsuko is a bicultural professional, who I have worked with for a number of years. She is well organised, knowledgeable and focused on rethinking the insurance. She has helped us navigate Horizon 3 and future proof our business through the running of an open innovation platform / start up accelerator (Collab) and leading initiatives focused on building a test and learn culture with a foundation in innovation. She is curious, hard working and reliable.
Credentials
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Data Science: R Basics
HarvardXApr, 2021- Nov, 2024 -
Behavioral Finance
Duke UniversityFeb, 2021- Nov, 2024
Experience
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Autumn
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Singapore
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Financial Services
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1 - 100 Employee
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Product Manager
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Feb 2022 - Present
Backed by Standard Chartered, Autumn helps consumers better manage their future planning. - Improve UX in mobile app onboarding - Establish foundation for user analysis - Prioritise area for improvement Backed by Standard Chartered, Autumn helps consumers better manage their future planning. - Improve UX in mobile app onboarding - Establish foundation for user analysis - Prioritise area for improvement
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SC Ventures by Standard Chartered
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Singapore
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Financial Services
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100 - 200 Employee
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Product Manager
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Feb 2022 - Present
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INDEE Singapore
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Singapore
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Business Consulting and Services
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1 - 100 Employee
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Innovation Consultant
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Sep 2020 - Jan 2022
Worked with world-leading MNCs to develop and accelerate new business in Southeast Asia. Projects covered IoT and robotics solutions for healthcare industry. Led customer research and defining product requirements. Worked with world-leading MNCs to develop and accelerate new business in Southeast Asia. Projects covered IoT and robotics solutions for healthcare industry. Led customer research and defining product requirements.
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LumenLab | MetLife Innovation Centre
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Singapore
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Insurance
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1 - 100 Employee
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Manager, Innovation
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Feb 2017 - Aug 2020
Customer Insights / Product development - Designed customer journey and microinsurance products for partnerships with non-traditional distribution channels (e-wallets and retail) in Southeast Asia, conducting market researches and consumer behavioural tests on Social Media - Drove UX design and iteration of a consumer-facing website, based on consumer interviews, marketing ads and user tracking data analysis - Advised on UX and localisation for various products including a B2B2C healthcare application Open Innovation - Key organiser of signature open innovation program 'collab', resulted in 15 successful matches - Sourced and evaluated 500+ startups based on problem-solution fit, business impact, and technical feasibility, coordinating with senior leaders in Asia, EMEA, and the US - Mentored startups to present tailored PoC proposals to C-suite judges on Demo Day - Post-program, liaised with startups and cross-functional stakeholders to ensure smooth and meaningful execution of PoCs Culture Transformation - Designed and delivered customised 13 innovation workshops to 300+ MetLife associates in Asia over 3 years, focusing on design thinking and experiments, resulted in 4.6/5 participants' feedback Show less
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MetLife
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United States
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Insurance
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700 & Above Employee
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Human Resources Analyst
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Jun 2014 - Jan 2017
- Re-engineered onboarding process, 40% of paperwork reduced - Managed payroll, welfare program and HR information system for 5,000 employees - Re-engineered onboarding process, 40% of paperwork reduced - Managed payroll, welfare program and HR information system for 5,000 employees
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MetLife Japan
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Japan
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Insurance
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100 - 200 Employee
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Entrepreneur In Residence
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Oct 2015 - Dec 2015
- Selected as one of two entrepreneurs-in-residence through innovation training programs - Conceptualised a relationship management tool for couples; tested new business model - Practised an early stage exploration including customer needs identification, solution ideation, market validation and mockup tests, following Lean Startup methodology and design thinking - Selected as one of two entrepreneurs-in-residence through innovation training programs - Conceptualised a relationship management tool for couples; tested new business model - Practised an early stage exploration including customer needs identification, solution ideation, market validation and mockup tests, following Lean Startup methodology and design thinking
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Assistant Store Manager
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Apr 2011 - May 2014
Nitori is the largest and fastest-growing furniture chain in Japan, succeeded with its disruptive business model. Expanded its business to Taiwan, China, and US. - Contributed to store’s 2nd Prize out 280 nationwide for customer experience and financials- Turned around internal audit score of the store (160 staff, annual sales of US$50M) from 1 to 4, on 1-6 scale- Analysed sales trend to optimise sales opportunity and operational efficiency
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Recruiter
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Jan 2012 - Oct 2012
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Education
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The University of Tokyo
Bachelor's degree, Cognitive and Behavioral Science
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