Experience

Sun Life
• Financial Services
• 700 & Above Employee
• Accommodations Consultant

  • Dec 2021 - Present

New York Life Insurance Company
• United States
• Financial Services
• 700 & Above Employee
• Claims Manager

  • Jan 2021 - May 2021

Cigna
• United States
• Wellness and Fitness Services
• 700 & Above Employee
• Claims Manager

  • May 2015 - May 2021


Countrywide Home Loans/ Bank of America Home Loans

• Customer Service Sales Specialist I

  • Sep 2008 - Nov 2012

  Receive, respond to and resolve customer telephone inquiries regarding real estate loans Process payments on request, research billing issues, and send and receive correspondence on request. Participate in telemarketing and outbound dialing campaigns up-selling Countrywide and Bank of America Products and Services. Receive, respond to and resolve customer telephone inquiries regarding real estate loans Process payments on request, research billing issues, and send and receive correspondence on request. Participate in telemarketing and outbound dialing campaigns up-selling Countrywide and Bank of America Products and Services.



Investment & Loan

• United States
• Financial Services
• 1 - 100 Employee

• Loan Counselor I & II

  • Aug 2005 - Aug 2008

  Contacted delinquent borrowers whose accounts were 30+ days delinquent and advised them of their responsibility to bring loan accounts current. Offered alternative payment arrangements such as: Forbearance Agreements, Repayment Plans, Pay by Phone, and solicited Loss Mitigation Programs. Contacted delinquent borrowers whose accounts were 30+ days delinquent and advised them of their responsibility to bring loan accounts current. Offered alternative payment arrangements such as: Forbearance Agreements, Repayment Plans, Pay by Phone, and solicited Loss Mitigation Programs.



Wells Fargo Home Mortgage

• United States
• Banking

• Late Stage Collector II

  • Apr 2004 - Jul 2005

  Received calls from borrowers whose accounts were 2 days delinquent up until the foreclosure process. Worked with borrowers to assist in eliminating delinquency by obtaining information to process payment arrangements such as: Forbearance Agreements, Loan Modifications, and Repayment Plans. When payments arrangements were not agreed upon or could not be met, offered liquidation options such as : Short Sale or Deed in Lieu Received calls from borrowers whose accounts were 2 days delinquent up until the foreclosure process. Worked with borrowers to assist in eliminating delinquency by obtaining information to process payment arrangements such as: Forbearance Agreements, Loan Modifications, and Repayment Plans. When payments arrangements were not agreed upon or could not be met, offered liquidation options such as : Short Sale or Deed in Lieu



Family Restaurant

• France
• Restaurants
• 1 - 100 Employee

• Hostess / Cashier

  • Mar 2002 - Apr 2004

  Greeted and seated guests. Assisted in serving drinks and taking orders. Worked cash register and performed upkeep of restaurant when needed. Greeted and seated guests. Assisted in serving drinks and taking orders. Worked cash register and performed upkeep of restaurant when needed.