OL Academy Operations Manager

• Nov 2020 - Present

OL Academy is Georgian education center, where you can develop your knowledge and professional skills in Informational Technologies. Level up and change the IT ecosystem for the better . B2C & B2C Trainings OL Academy is Georgian education center, where you can develop your knowledge and professional skills in Informational Technologies. Level up and change the IT ecosystem for the better . B2C & B2C Trainings

Human Resources Development Manager

• Feb 2018 - Present

Certificate & Learning Manager _

• Sep 2016 - Feb 2019

Create and execute learning strategies and programs for company and stuff; assess the success of development plans and help employees make the most of learning opportunities; Track budgets and negotiate contracts; Hire and oversee training; find and deliver e-learning courses, workshops and other training to employees; update job knowledge by participating in educational opportunities; Managing Processes; Staffing; Planning...

Service Manager

• Apr 2010 - Sep 2016

Job Description: Resolve complaints and order issues, Investigate customer's problems and find solutions. Analyze data and statistics. Ask customers to provide feedback. Keep abreast of new company products and services. Communicate with customers, partners and developers via phone, email or letter.Conducting surveys, forming focus groups, offer and sell services, update job knowledge by participating in educational opportunities; reading professional publications, Customer Service, Process Improvement. Tracking Budget Expenses, Analyzing Information, Emphasizing Excellence. Show less

Service Manager

• Apr 2010 - Sep 2016

Service Support Specialist (Operator)

• Aug 2007 - Apr 2010

Professional Client Care, delivery and work flow management.Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries, provide pricing and delivery information, process orders, forms, applications and requests, organize workflow to meet customer timeframes, record details of inquiries, comments and complaints, record details of actions taken maintain customer databases, manage administration, communicate and coordinate with internal departments, provide feedback on the efficiency of the customer service process. Show less