Experience

SecureAuth Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Support Engineer

  • Jan 2017 - Present



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Service Desk Intern

  • Jun 2016 - Jan 2017

  Troubleshooted multiple applications (Cisco AnyConnect, Imprivata OneSign, RACF Mainframe, etc) and technical equipment daily. Provided quality customer service and professionalism for internal users and doctors. Maintained a high satisfaction and first call resolution rate. Troubleshooted multiple applications (Cisco AnyConnect, Imprivata OneSign, RACF Mainframe, etc) and technical equipment daily. Provided quality customer service and professionalism for internal users and doctors. Maintained a high satisfaction and first call resolution rate.



Barnes & Noble College

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Aug 2015 - Nov 2015

  Provided a knowledgeable source for customers to buy/rent books from. Helped achieve the highest sales volume and app downloads for the quarter. Represented Barnes & Noble professionally at the University of California, Riverside. Provided a knowledgeable source for customers to buy/rent books from. Helped achieve the highest sales volume and app downloads for the quarter. Represented Barnes & Noble professionally at the University of California, Riverside.



AT-Plus Computers

• Oxnard

• Assistant Technician

  • Jun 2014 - Sep 2014

  Replaced and repaired parts on computers. Assisted technicians with repairs as well as services. Started computer builds with case and parts given by customers. Replaced and repaired parts on computers. Assisted technicians with repairs as well as services. Started computer builds with case and parts given by customers.



AT-Plus Computers

• Oxnard

• Front Desk Representative

  • Jun 2012 - Sep 2012

  Helped customers with computer repairs and check-ins. Found customers a fitting computer or laptop within the specs and requirements they needed. Sold computer parts and tools for custom computers. Helped customers with computer repairs and check-ins. Found customers a fitting computer or laptop within the specs and requirements they needed. Sold computer parts and tools for custom computers.