Experience

Rimports, LLC, A Sterno Group Company
• United States
• Manufacturing
• 1 - 100 Employee
• Photographer

  • Feb 2022 - Present


Nathan T. Gross Photography

• United States
• Photography

• Photographer

  • Jan 2008 - Present

  Specializing in product photography and abstract fine art. Specializing in product photography and abstract fine art.



Retail Cash Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Trainer

  • Apr 2021 - Oct 2021

  Onboarded existing store personnel to integrate new cash management technology and processes. Onboarded existing store personnel to integrate new cash management technology and processes.



Total Comm Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Photographer

  • Nov 2019 - Mar 2021

  Photographed products, created composites, and created related graphics. Also created stickers, instructions and packaging for various products. Photographed products, created composites, and created related graphics. Also created stickers, instructions and packaging for various products.



Hand Out Gloves

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Digital Marketing Intern

  • Oct 2019 - Nov 2019

  Managed social media content and photographed events. Managed social media content and photographed events.



Infinity Blog Awards

• Book and Periodical Publishing
• 1 - 100 Employee

• Digital Marketing Intern

  • Sep 2019 - Nov 2019

  Contributed stock photography, event photography, social media posts and vendor support. Contributed stock photography, event photography, social media posts and vendor support.



Savology

• United States
• Financial Services
• 1 - 100 Employee

• Digital Marketing Intern

  • Sep 2019 - Oct 2019

  Created stock photography, consulted on marketing strategies and contributed written content. Created stock photography, consulted on marketing strategies and contributed written content.



ATS

• Egypt
• Industrial Automation
• 1 - 100 Employee

• Product Marketer

  • Aug 2018 - Jul 2019

  Photographed ATS Products and processes Updated and create content for websites Created video and promotional marketing materials Primary IT point of contact Photographed ATS Products and processes Updated and create content for websites Created video and promotional marketing materials Primary IT point of contact



Powder River Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Marketing Intern

  • Oct 2018 - Dec 2018

  Created short videos for use in social media campaigns and took product photos. Created short videos for use in social media campaigns and took product photos.



Allen's Camera

• United States
• Retail
• 1 - 100 Employee

• Sales Representative and Product Photographer

  • Sep 2018 - Nov 2018

  Improved customer relations and increased revenue by calling customer regarding overdue orders. Handled customer purchases and returns. Photographed used camera equipment for sale on the company website. Improved customer relations and increased revenue by calling customer regarding overdue orders. Handled customer purchases and returns. Photographed used camera equipment for sale on the company website.



Little Giant Ladder Systems

• United States
• Consumer Goods
• 1 - 100 Employee

• Brand Ambassador

  • Mar 2018 - Jul 2018

  Conducted product training for Lowe’s Demonstrator and spokesperson at roadshows Managed and promoted sales events via PPC campaigns While temporarily taking over Little Giant's Instagram feed, I created the highest viewed video they have (52K views ) and increased their followers by 5% in one day. Conducted product training for Lowe’s Demonstrator and spokesperson at roadshows Managed and promoted sales events via PPC campaigns While temporarily taking over Little Giant's Instagram feed, I created the highest viewed video they have (52K views ) and increased their followers by 5% in one day.



Proofpoint

• United States
• Computer and Network Security
• 700 & Above Employee

• Network Operations Center Engineer

  • Sep 2015 - Mar 2018

  Helped team achieve 90% incident resolution rate. Investigated and escalated critical issues. Utilized Nagios, JIRA and other related platforms. Helped team achieve 90% incident resolution rate. Investigated and escalated critical issues. Utilized Nagios, JIRA and other related platforms.



Bluehost.com

• Brazil
• Retail

• Technical Support Engineer Level 2

  • Aug 2012 - Sep 2015

  Handled escalated support calls, assisted Level 1 Technical Support Agents with complex issues and was the liaison for Concrete5. Additionally, responded to customer messages on various social media platforms for Bluehost and a other brands, primarily using Hootsuite. Created training material and directed employee training sessions.

• Technical Support Representative

  • Jan 2007 - Aug 2012

  Started on Technical Support Team, transferred Billing Department and assisted customers with billing issues. Became Billing Department Supervisor. Instrumental in debugging new billing system. Currently on the Technical Support team. Nominated for Employee of the Month.

• Billing Supervisor

  • Jan 2008 - Oct 2008

  Supervised a small team of Billing representatives

• Support Agent

  • Jan 2007 - Jan 2008



Sento

• Italy
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Team Lead - Epocrates

  • Jun 2006 - Jan 2007

  Worked with customers to resolve technical issues for Epocrates products and supervised a small team of support agents.

• Technical Support

  • Jul 2005 - May 2006

  Setup a call-back system to insure satisfaction and solved technical issues, primarily for Xactimate. In addition, answered emails and assisted customers via phone and chat. Certified as an Xactware Xpert, Levels 1 & 2.