Experience

Champion Sports
• Isle of Man
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Senior Trader

  • Apr 2022 - Present

bet365
• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee
• Trading Assistant

  • Dec 2021 - Mar 2022
• Senior Trader

  • Jan 2021 - May 2021


Sporting Group

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Sports Trader

  • Jan 2018 - Jan 2021

  Trading a variety of sports in-play including; • Australian Rules Football (AFL) • Badminton • Baseball • Basketball • Darts • Handball • Ice Hockey • Tennis All sports I trade in-play are for the numerous business clients we have which include; Betfred, Danske Spil and Skybet, just to name a few. My day to day duties as an in-play trader also involve monitoring bets taken by business clients back offices' involving the matches I am trading and supervising the liability of those matches. Also, I am responsible for monitoring and adjusting Sporting Index spreads and PMA match prices/lines throughout the week until the matches begin for Australian Rules Football. I also create darts matches for Sporting Index which involves pricing the match and making it live and available on the website. I am in constant liaison with our operations team at Sporting Index, in case any customers' or business clients have any pricing queries.



Betfred

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Content Analyst

  • May 2014 - Nov 2016

  • Building & resulting sporting events and markets for the Betfred shops and Betfred websites• Building & resulting lottery bets and lottery specials• Constant monitoring of liabilities on events• Adding and removing links for markets on Betfred.com & totesport.com.• Dealing with customer’s bets and enquiries, should they challenge a settlement• Opening & closing of events and markets• Having an excellent understanding of Finsoft, Albos and Prism systems• Basic knowledge of the Upskill system• Pricing of participants in sporting markets• Close relationships with sporting traders• Experience working in a small, close department• Working to busy schedules on weekends during numerous sporting events and horse racing festivals• Pro-actively conducted the fluid running of all Retail & Online betting market systems as part of a team promptly, without damaging quality, to guarantee customer satisfaction in a highly completive industry• Vigilantly and efficiently managed all markets across the Betfred product, whilst prioritising and executing Trading and Management requests to a high and skillful level.

• Customer Service Representative

  • Feb 2014 - May 2014

  • Handling customer queries relating to sports, casino, gaming and bingo by telephone, live chat and email• Carrying out shop deposits/withdrawals for customers• Handling customer calls, who wanted their accounts’ re-opening or closing• Regular liaison with the content team, traders and other departments when handling queries• Amendment of bets when settled incorrectly by the system and authorised by content team or relevant trader to the sport• Also, I was one of few agents, trusted by my superiors, to handle customer retentions for Betfred account holders, who had become unhappy or abandoned the use of their account for a long period of time.

• Course Assistant

  • Apr 2013 - Feb 2014

  In company with my managerial duties, I worked at Haydock Racecourse in Merseyside. This was a privileged position due to my strong knowledge of horse racing, my management skills and reliability acknowledged by my area manager despite competition from longer serving managers with more than 10 years’ experience, which highlights my commitment and abilities. My main responsibilities during this role were; supervising and leading a team of on-course cashiers, eradicating any customer issues and opening and closing parts of the course.

• Shop Manager

  • Mar 2013 - Feb 2014

  • Opening and closing the shop daily• Customer monitoring• Supervision of cashiers working on shift• Safe checks and monitoring of shop capital• Dealing and communicating with other managers and area managers daily on the telephone• Contacting various other departments within the company as necessary (e.g. security, customer services & machines)• Customer problem-solving• Banking & handling large amounts of cash• Being responsible for cashiers on shift.

• Cashier

  • Jan 2013 - Apr 2013

  Across various Betfred shops in North West England.• Taking bets and translating bets • Taking cash & card payments• Paying out FOBT machine tickets• Keeping the shop tidy• Displaying information and promotions• Dealing with customers from varying backgrounds and ethnicities• Maintaining high customer service standards• Accepting and processing bets using finsoft and alphameric tills• Developed excellent numerical, communication and leadership skills.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Decontamination Technician

  • Jun 2011 - Jun 2012

  • Carrying out duties involving decontamination of equipment • Testing and identifying faults with equipment • General maintenance • Scanning and returning items back into stock with use of the NHS computer system • Dealing with Health and Social Care Professionals face to face and on the telephone • Picked and packed orders for other departments • Assisted with deliveries to clinics, patient’s homes and nursing/residential homes • Carrying out duties involving decontamination of equipment • Testing and identifying faults with equipment • General maintenance • Scanning and returning items back into stock with use of the NHS computer system • Dealing with Health and Social Care Professionals face to face and on the telephone • Picked and packed orders for other departments • Assisted with deliveries to clinics, patient’s homes and nursing/residential homes