Quality Engineer

• Jun 2022 - Present

Shift Supervisor

• Mar 2019 - Jun 2020

Create the Starbucks experience by engaging with customers and providing high-quality drinks. Promote positive customer relations by promptly addressing all questions and complaints.Coach and assist new baristas on customer service and drink formulations

Barista

• Feb 2018 - Mar 2019

Supplemental Instruction Leader

• Aug 2019 - Dec 2019

Developed and delivered lesson material to support student learning in the Introductory C++ course. Generated abstractions and analogies to enhance learning and develop problem solving approaches. Assisted Instructor during lab exercises by working with students one-on-one or in small groups Developed and delivered lesson material to support student learning in the Introductory C++ course. Generated abstractions and analogies to enhance learning and develop problem solving approaches. Assisted Instructor during lab exercises by working with students one-on-one or in small groups

System Designer

• Oct 2016 - Feb 2018

Provide in-home consultations to ensure customers’ individual needs were fully addressed. Engage customers in-store using selling skills to build complex, connected solutions. Identify sources of special products and services necessary to address unique customer needs. Manage personal book of business and complete post-sale customer follow-up and drive customer satisfaction Provide in-home consultations to ensure customers’ individual needs were fully addressed. Engage customers in-store using selling skills to build complex, connected solutions. Identify sources of special products and services necessary to address unique customer needs. Manage personal book of business and complete post-sale customer follow-up and drive customer satisfaction

Sales Consultant

• Apr 2015 - Oct 2016

Engaged customers to determine their needs in order to sell the appropriate technical solutions Maintained a current knowledge base of products and technology-based solutions. Coached and trained new sales employees on effective solution selling techniques. Engaged customers to determine their needs in order to sell the appropriate technical solutions Maintained a current knowledge base of products and technology-based solutions. Coached and trained new sales employees on effective solution selling techniques.

Medical Technician

• 2012 - 2015

Rapidly assessed life-threatening situations to address medical needs of patients. Provided necessary communications and coordination with patients, families, hospital & pharmacy staff, and health insurers. Rapidly assessed life-threatening situations to address medical needs of patients. Provided necessary communications and coordination with patients, families, hospital & pharmacy staff, and health insurers.