Experience

SpellBound Entertainment Group

• United States
• Hospitality
• 1 - 100 Employee

• Head Of Security

  • Jan 2021 - Present



Evening Entertainment Group

• United States
• Hospitality
• 1 - 100 Employee

• Floor Manager/Head of Security

  • Nov 2019 - Jan 2021



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Customer Relations Coordinator

  • Mar 2015 - Nov 2019

  Customer Assistance Specialist; Mortgage Banking. Receiving inbound/making outbound calls to help customers with requests for Mortgage Assistance programs. Serving as a point of contact informing customers of any next steps needed to pursue requests for mortgage assistance. Perfecting documents, processing mortgage payments, answering any general questions regarding assistance for private, asset and government mortgage loans. Daily use of Microsoft Office Applications such as Excel, Outlook, and Communicator. Proficient in electronic payment processing programs, MSP mortgage database and Default Workflow. All calls and service held to a high standard of review for quality assurance and monthly grading and scoring. Efficiency in multitasking and paying great attention to detail. Building rapport and strong relationships with customers seeking assistance.



Philly's Sports Bar and Grill

• Barback/bartender

  • Aug 2015 - Jan 2016

  Barback/bartender for sports bar and grill. Daily responsibilities include, stocking main and patio bar with beer, liquor, ice, supplies and supporting bartender/ customer needs. Pouring alcoholic beverages, taking orders, serving food, bussing tables, changing kegs, processing cash and electronic payments. Barback/bartender for sports bar and grill. Daily responsibilities include, stocking main and patio bar with beer, liquor, ice, supplies and supporting bartender/ customer needs. Pouring alcoholic beverages, taking orders, serving food, bussing tables, changing kegs, processing cash and electronic payments.



Bluegreen Corporation

• United States

• Quality Assurance Specialist

  • Sep 2014 - Dec 2014

  Quality Assurance Specialist typing and closing contracts for sales in vacation ownership. Preparing legal documents for timeshare sales, compiling reports, handling money, cross-trained in administrative duties and sales representation. Daily use of Microsoft office applications as well as clerical and general office duties. Quality Assurance Specialist typing and closing contracts for sales in vacation ownership. Preparing legal documents for timeshare sales, compiling reports, handling money, cross-trained in administrative duties and sales representation. Daily use of Microsoft office applications as well as clerical and general office duties.



Venetian and Palazzo Hotel and Casino

• Box Office Agent

  • Oct 2013 - Sep 2014

  Box Office agent booking and selling tickets for various shows on property while providing five diamond guest service. Knowledge of various computer programs including Microsoft Office, ARCHTICS ticketing system, POS point of sales systems, multi-line phones and cash handling experience. Box Office agent booking and selling tickets for various shows on property while providing five diamond guest service. Knowledge of various computer programs including Microsoft Office, ARCHTICS ticketing system, POS point of sales systems, multi-line phones and cash handling experience.



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Squad Leader

  • Dec 2008 - Dec 2012

  Served as an Infantry Machine Gun Squad Leader in a section comprised of heavy and medium machine guns in an infantry platoon. Served two tours to Afghanistan in support of Operation Enduring Freedom. Coached other Marines in combat marksmanship training analyzing difficulties of shooters during dry and live fire exercises and assisted in the operation of firing ranges. Supervised and led junior Marines in infantry training and overseas in combat. Awarded for actions in combat on both tours. Served as an Infantry Machine Gun Squad Leader in a section comprised of heavy and medium machine guns in an infantry platoon. Served two tours to Afghanistan in support of Operation Enduring Freedom. Coached other Marines in combat marksmanship training analyzing difficulties of shooters during dry and live fire exercises and assisted in the operation of firing ranges. Supervised and led junior Marines in infantry training and overseas in combat. Awarded for actions in combat on both tours.