Health Resource Advocate

• Jan 2023 - Present

Owner & Head Coach

• Jun 2022 - Present

• Proactively gathered and evaluated data and feedback from athletes to implement informed decisions to support them in achieving their strength training goals utilizing either SMART goals or open-ended goals. • Designed educational material to spread quality, evidence-based information to the public about powerlifting. • Provided actionable feedback to athletes in an empathetic and supportive manner to develop their goals. • Created and encouraged a sense of community with the athletes to improve athlete retention by utilizing functions of social media and group facilitation. • Utilized social media as a marketing platform to grow the business with low marketing costs. Show less

Concierge

• Dec 2022 - Jan 2023

Health Coach

• Nov 2020 - Oct 2022

• Managed and coached anywhere from 10-20 groups at a time with group sizes varying from 40-120 users per group. • Successfully utilized motivational interviewing techniques along with SMART objectives to support and guided users toward their goals for lasting weight loss and user empowerment. • Consistently displayed high levels of adaptability in a fast-paced ever changing tech start-up environment. Accredited with promotions from level 1 to a high level 2 coach between years one and two. • Exhibited skills in utilizing Cognitive Behavioral Therapy to support and empower clients to recognize and work through thought distortions and limiting beliefs to become self-sufficient in reaching their goals. • Practiced critical thinking and utilized a strong empathetic foundation to understand users` barriers to their goals and help them strategize solutions that fit individual requirements while eradicating personal bias. • Collaborated across multiple departments to workshop ideas and strategies to help users and devise a cohesive online workspace in a work-from-home environment. • Conducted weekly team zoom meetings for improving performance, work efficiency, and optimizing the user experience. • Practiced creative writing skills by writing weekly motivational posts to inspire and inform users on the principles of a healthy lifestyle and stimulate conversation and create a sense of community on an online platform. • Piloted experimental coaching protocols and techniques as part of a test-driven environment displaying autonomy and creative adaptability. Show less

Customer Service Representative

• Apr 2020 - Oct 2020

-Inform members of their benefits and insurance plan questions. -Use probing questions to understand the member's full situation. -Multi-tasking to improve call time length to be able to help a higher total number of members. -Practiced active listening techniques to be able to empathize with members needs and maintain a calm atmosphere for the member in times of stress and worry. -Inform members of their benefits and insurance plan questions. -Use probing questions to understand the member's full situation. -Multi-tasking to improve call time length to be able to help a higher total number of members. -Practiced active listening techniques to be able to empathize with members needs and maintain a calm atmosphere for the member in times of stress and worry.

Personal Trainer

• Jan 2015 - Feb 2020

-Formulate exercise prescription for various individuals of age, sex and physical fitness to help them achieve their fitness and health goals. -Cross trained through companies computer systems to better assist clients and other coworkers when necessary. -Practice efficient time management skills training several clients on a weekly schedule. -Help organize and manage fundraising events for Greater Midland to support non-profit programs for the public. -Practiced entrepreneurial spirit through building an expansive client base by utilizing science and sales skills to promote customer retention. Show less

Head Cashier

• Mar 2006 - Feb 2015

-Started as a lot attendant and through challenging work was promoted several times to Head Cashier. -Managed several employees at a time to promote efficient check out processes for customers while maintaining accuracy for cashiers. -Coached employees utilizing metrics tests to promote cashier accuracy and efficiency. -Practiced exceptional customer service skills to give customers the best shopping experience possible. -Started as a lot attendant and through challenging work was promoted several times to Head Cashier. -Managed several employees at a time to promote efficient check out processes for customers while maintaining accuracy for cashiers. -Coached employees utilizing metrics tests to promote cashier accuracy and efficiency. -Practiced exceptional customer service skills to give customers the best shopping experience possible.